Question 1

How can I contact Wizz Air customer service?

Accepted Answer

You can contact Wizz Air customer service through various channels. The official website offers a self-service section, a virtual assistant (Amelia) for quick help, and a live chat option. For specific inquiries, you can also reach out via email or by calling the relevant country-specific call center numbers.

Question 2

What are the options for managing my Wizz Air booking?

Accepted Answer

You can manage your Wizz Air booking by logging into your WIZZ Account on the official website or through the mobile app. This allows you to view current bookings, track payments, update personal information, and modify flight details such as dates, times, or destinations, and add services.

Question 3

How can I request a refund for my Wizz Air flight?

Accepted Answer

Refunds can be requested in your WIZZ Account, either as WIZZ credits or to the original payment method, depending on the situation and fare type. Eligibility for a refund typically applies to voluntary cancellations, cancellations by Wizz Air, delays over 5 hours, denied boarding, or in case of a family member's death. Processing for WIZZ credits usually takes 48 hours, while claims for monetary refunds can take up to 30 days.

Question 4

What is Wizz Air's flight cancellation policy?

Accepted Answer

You can cancel your Wizz Air reservation up to 3 hours before the scheduled departure time, though cancellation fees apply. If you purchased WIZZ Flex, you may cancel without a flight cancellation fee and receive a refund in WIZZ Account credits. Fees vary based on the time remaining until the flight, with higher fees for cancellations made within 14 days of departure.

Question 5

What is Wizz Air's baggage allowance?

Accepted Answer

All Wizz Air passengers are allowed one free personal item (max 40 x 30 x 20 cm, 10 kg) that must fit under the seat. If you have Wizz Priority, you can also bring an additional 10 kg trolley bag (max 55 x 40 x 23 cm) into the cabin. Checked baggage can be purchased in weight tiers (10 kg, 20 kg, 26 kg, or 32 kg), with maximum dimensions of 149 x 119 x 171 cm, and up to six bags can be checked per passenger.

Question 6

How do I request special assistance for my flight?

Accepted Answer

If you require special assistance, you must inform Wizz Air at least 48 hours before your scheduled departure. You can request this online during the booking process, through your WIZZ Account, via Live Chat, by emailing specialassistance@wizzair.com, or by contacting the Call Centre.

Question 7

How can I check the status of my flight or a claim?

Accepted Answer

For flight status, you can check the delay/cancellation email sent by Wizz Air, log into your WIZZ Account, or visit the Delay, Cancellation and Refund page on their website. For claims and compensation, you can submit a claim online, and Wizz Air aims to process all requests within 30 days.

Question 8

Can I change my flight date, time, or destination after booking?

Accepted Answer

Yes, you can change the date, time, or destination of your flight up to 3 hours before the scheduled departure through the 'Manage my booking' section in your WIZZ Account. Changes may be subject to fees and fare differences, depending on your fare type and how far in advance the modification is made.

Question 9

What is a WIZZ Account and how can I use it?

Accepted Answer

A WIZZ Account is automatically created when you register on wizzair.com. It allows you to manage your bookings, view current reservations, track payments, and update personal information. You can also use your WIZZ Account balance to book and pay for tickets, including partial payments.

Question 10

How can I call Wizz Air customer service from another country?

Accepted Answer

If you need to call Wizz Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cancellation Service (Israel)
Israel	+972 3 374 1285 Call now
Customer Service
Austria	+43 900 400610 Call now
France	+33 899 86 07 29 Call now
Hungary	+36 90 900 555 Call now
Italy	+39 895 895 4416 Call now
Netherlands	+31 900 3637385 Call now
Norway	+47 820 77 315 Call now
Poland	+48 703 703 803 Call now
Spain	+34 807 40 31 69 Call now
Switzerland	+41 900 555 626 Call now
Technical Problem Reporting Line	+44 330 027 0091 Call now
UAE	+971 2 235 1351 Call now
UK	+44 905 707 0000 Call now
Ukraine	+380 89 320 2533 Call now
Investors/ Franchising
Investors/ Franchising	+36 1 777 9407 Call now
Sales/ Reservations
Existing Booking (Austria)	+43 720 775467 Call now
Existing Booking (France)	+33 4 26 83 73 04 Call now
Existing Booking (Germany)	+49 800 1806542 Call now
Existing Booking (Italy)	+36 1 677 7521 Call now
Existing Booking (Netherlands)	+31 20 262 5762 Call now
Existing Booking (Norway)	+47 21 40 56 63 Call now
Existing Booking (Spain)	+34 900 670 781 Call now
Existing Booking (UK)	+44 330 977 0444 Call now

Wizz Air Customer Service Number, Support Phone & Contact Info

About Wizz Air & Customer Service

Wizz Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)