Question 1

How can I track my LATAM Cargo shipment?

Accepted Answer

You can track your international or domestic shipment using the e-Tracking tool available on the LATAM Cargo website. You will need to enter the prefix and the 8-digit Air Waybill (AWB) number. For international shipments, you can also set up Freight Status Update (FSU) messages.

Question 2

How can I get a quote for my cargo shipment?

Accepted Answer

You can request a quote online through the 'Quotations' section on the LATAM Cargo website. Alternatively, you can contact one of their local sales offices directly for assistance.

Question 3

What documentation is required for international and domestic shipments within Brazil?

Accepted Answer

In Brazil, all cargo, with the exception of documents and certain special types of cargo, must be accompanied by its respective invoice. If the sender is an individual or a corporation exempt from State Registration, a content declaration will also be required when dispatching the cargo.

Question 4

How do I make a booking with LATAM Cargo?

Accepted Answer

International reservations for individuals must be made through a Cargo Agency. Cargo Agencies can make reservations through the LATAM Cargo Call Center. Regular customers with online services access can manage their bookings 24/7 through the e-Booking tool.

Question 5

How can I file a claim for a lost, damaged, or missing shipment?

Accepted Answer

In cases of absence, loss, damage, or loss of cargo condition, the shipper or consignee must submit a written claim. This can be done by completing a form available on the LATAM Cargo website, via email, postal mail, or in person. A preliminary claim notifies the local cargo office, which can then be formalized into a 'Formal Claim' for evaluation by the Claims Department.

Question 6

Does LATAM Cargo offer a loyalty program for customers?

Accepted Answer

Yes, LATAM Cargo has a customer loyalty program called 'Cargo Rewards' for the international market. Enrolled customers earn miles that can be exchanged for tickets on the LATAM Airlines website.

Question 7

Can I ship cargo to destinations where LATAM Cargo does not directly operate?

Accepted Answer

Yes, LATAM Cargo has several interline agreements that enable them to deliver shipments to destinations not directly served by their network. For more information on these services, you can contact their local sales offices.

Question 8

What should I do if I need assistance with my online services account?

Accepted Answer

If you require support for ONLINE SERVICES, such as technical issues or access problems, you should contact the dedicated support team via email at croamissupport@latam.com.

Question 9

How can I request a pickup service for my cargo?

Accepted Answer

The pickup service can be requested through the LATAM Cargo website or by contacting their call center at 0300 115 9999. This service is available only within Brazil.

Question 10

How can I call LATAM Cargo Brasil customer service from another country?

Accepted Answer

If you need to call LATAM Cargo Brasil from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Support
Domestic Call Center	03001159999 Call now Mon-Sat 6am-11:30pm BRT
International Line	03007882272 Call now Mon-Sat 6am-11:30pm BRT

LATAM Cargo Brasil Customer Service Number, Support Phone & Contact Info

About LATAM Cargo Brasil & Customer Service

LATAM Cargo Brasil's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)