Question 1

What are the general check-in procedures at Clark International Airport?

Accepted Answer

Check-in procedures and requirements vary by airline. For a hassle-free experience, it is recommended to check with your specific airline representative or ground handling agent for detailed information.

Question 2

Is the Passenger Service Charge (Terminal Fee) included in the airline ticket?

Accepted Answer

Effective April 1, 2022, the Passenger Service Charge (Terminal Fee) is fully integrated into your airline ticket. Should you need a refund, details are available on the airport's official website.

Question 3

What is the Travel Tax and how much is it?

Accepted Answer

The travel tax is a levy imposed by the Philippine Government on individuals leaving the country. For international departing passengers, the full rate is PHP 1,620.00.

Question 4

What are the rules for liquids, aerosols, and gels (LAGs) in carry-on baggage?

Accepted Answer

Liquids, aerosols, and gels in containers larger than 100ml are not allowed in carry-on baggage. These items must be removed from your bag and placed separately in a tray for security screening.

Question 5

What are the general guidelines for carry-on baggage dimensions?

Accepted Answer

As a general guide, carry-on baggage should have a maximum length of 22 inches (56 cm), width of 18 inches (45 cm), and depth of 10 inches (25 cm), including wheels, handles, and side pockets. It is advisable to check with your airline for their specific carry-on baggage allowance.

Question 6

Which items are prohibited in carry-on baggage?

Accepted Answer

All knives, sharp objects, or cutting implements of any kind and of any length, whether of metal or other material, and some sporting goods must be packed in checked baggage and cannot be carried in cabin baggage, pockets, or on your person.

Question 7

How can I report a lost item at Clark International Airport?

Accepted Answer

You can contact the Clark International Airport Lost Property office by calling +63 (45) 598-3120. The office is open every day from 9:00 AM to 5:00 PM.

Question 8

Is eTravel registration required for travelers?

Accepted Answer

Yes, all travelers are required to register their arrival information and health declaration through the eTravel portal at etravel.gov.ph.

Question 9

How early should I arrive at Clark International Airport before my flight?

Accepted Answer

It is recommended to arrive at the airport at least 2-3 hours before international flights and 1.5-2 hours before domestic flights to allow sufficient time for check-in, baggage drop, and security screening.

Question 10

Are Overseas Filipino Workers (OFWs) exempt from airport fees?

Accepted Answer

Yes, OFWs are exempt from the Passenger Service Charge (Terminal Fee) and Travel Tax. They may request a refund for the terminal fee at the international departure gates at CRK.

Question 11

How can I call Clark International Airport customer service from another country?

Accepted Answer

If you need to call Clark International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+63 45 598 3120 Call now
General Inquiries
Help Desk	+63 45 599 2888 Call now

Clark International Airport Customer Service Number, Support Phone & Contact Info

About Clark International Airport & Customer Service

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