Question 1

How can I contact FlySafair customer service?

Accepted Answer

You can contact FlySafair customer service via their Call Centre at 087 357 0030, available daily from 07:00 to 19:00 SAST. Alternatively, you can send an email to help@flysafair.co.za, use their WhatsApp chat services (Lindi AI at +27 79 365 8800 or general chat at 072 940 4565), or reach out through their social media channels like Messenger, Facebook, and X (formerly Twitter).

Question 2

How do I contact FlySafair from outside South Africa?

Accepted Answer

To contact FlySafair from outside South Africa, you can dial their call centre at +27 87 357 0030. The call centre operates daily from 07:00 to 19:00 South African Standard Time (SAST).

Question 3

What is FlySafair's baggage policy?

Accepted Answer

FlySafair's baggage policy includes one free carry-on bag per passenger, weighing up to 7kg with dimensions not exceeding 56cm x 36cm x 23cm, plus one personal item (e.g., a slim laptop bag or handbag) that must fit under the seat in front of you. Checked baggage is not included in the Lite fare but is available with Standard fares (one 20kg bag) and Business fares (two 23kg bags). Additional checked bags can be purchased online at a lower rate or at the airport. Any single bag exceeding 32kg will need to be transported as cargo.

Question 4

How can I change my flight booking with FlySafair?

Accepted Answer

You can change your FlySafair flight booking online through the 'Manage My Booking' portal on their official website by entering your booking reference and last name. Changes can typically be made up to 1.5 hours before the original departure time online. Alternatively, you can contact the call centre at 087 357 0030, where changes can be made up to 1 hour before departure, though an additional R200 service fee will apply. A penalty fee of R300 and any applicable fare difference may also be charged.

Question 5

What is FlySafair's cancellation and refund policy?

Accepted Answer

FlySafair's cancellation and refund policy varies based on the fare type and the timing of the cancellation. If FlySafair cancels a flight, passengers are usually offered a free flight change or a full refund in the form of a voucher, valid for 12 months. For voluntary cancellations, if a flight departs in 45 days or more, a 50% refund (minus any applicable admin fee) may be issued as a voucher. If a flight departs in less than 45 days, a 100% cancellation fee may apply, meaning no refund. Refunds are generally provided as flight credit to a FlySafair wallet.

Question 6

How and when can I check in for my FlySafair flight?

Accepted Answer

Online check-in for FlySafair flights is available from 48 hours up to 2 hours before the scheduled departure time, allowing you to receive a digital boarding pass via WhatsApp or email. For airport check-in, counters open 2 hours before departure and close strictly 40 minutes before departure for domestic flights. For international flights, check-in closes 1 hour before departure. Passengers with checked luggage who checked in online must drop their bags at the designated counters.

Question 7

What identification is required for travel with FlySafair?

Accepted Answer

For travel with FlySafair, adult passengers must present a valid ID book or card, a South African Driver's Licence, or a Passport. Children are required to have a Birth Certificate or a certified copy of a Birth Certificate that is no older than 3 months.

Question 8

Does FlySafair offer special assistance for passengers?

Accepted Answer

Yes, FlySafair offers special assistance for passengers. If you require special assistance, such as for group bookings of more than 9 people or specific 'Special Needs' facilities at the airport and for boarding, you will need to contact their call centre directly, as these services cannot be arranged online.

Question 9

What payment methods does FlySafair accept?

Accepted Answer

FlySafair accepts various payment methods for flights, including major credit and debit cards such as Visa, MasterCard, American Express, and Diners International, which can be used securely on their website or through the call centre. Additionally, they offer payment options via RCS card and Zapper.

Question 10

What happens if I miss my FlySafair flight?

Accepted Answer

If you miss your FlySafair flight, you will be off-loaded and may be subject to flight change fees and fare differences. FlySafair strictly adheres to check-in and boarding gate closure times and cannot make exceptions for late passengers. Missed flights generally do not qualify for any refunds.

Question 11

How can I call Safair (FlySafair) customer service from another country?

Accepted Answer

If you need to call Safair (FlySafair) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Group Bookings & GDS
Group Bookings	0873507133 Call now 07:00–19:00 Daily
Reservations (International)
Call Centre	+27 87 357 0030 Call now 07:00–19:00 Daily
Reservations (South Africa)
Call Centre	0873570030 Call now 07:00–19:00 Daily

Safair (FlySafair) Customer Service Number, Support Phone & Contact Info

About Safair (FlySafair) & Customer Service

Safair (FlySafair)'s Customer Service Phone Numbers

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Frequently Asked Questions (FAQ)