Question 1

How can I contact SEA Milan Airports customer service?

Accepted Answer

You can contact the Customer Call Centre at +39 02 232323, available every day from 8 AM to 9 PM. For quick assistance, you can also use WhatsApp by starting a chat at the same number (+39 02 232323), where you can interact with a virtual assistant or an operator daily from 9 AM to 5 PM.

Question 2

What should I do if my checked baggage is lost or delayed?

Accepted Answer

For lost checked baggage or items left on board the aircraft, you should directly contact your airline's Lost & Found office, typically located inside the customs area before exiting baggage claim. There, you can initiate a Lost Luggage Ticket (PIR) with your airline. For information regarding delayed baggage, you can also call the Baggage Service Office at +39 02 58581285, which has an interactive voice response available 24 hours a day, and operators from 8 AM to 6 PM.

Question 3

What if I lost an item within the airport terminals (not on an aircraft)?

Accepted Answer

If you lost an item within the airport facilities (e.g., waiting areas, restrooms, shops, baggage claim), you should contact the airport's Lost and Found office. For Milan Malpensa, the office can be reached at +39 35 326297 and is open Monday-Friday from 9 AM to 12 PM and 2 PM to 5 PM. You can also fill out a form online via the SEA Milan Airports platform to report a lost item.

Question 4

How can I get a VAT refund at Milan Airports?

Accepted Answer

To get a VAT refund, you need to locate the customs office at the airport (e.g., at Milan Linate, it's typically near check-in aisle 7). You must present your tax-free form, boarding pass, passport, receipt, and the purchased items for stamping. After customs approval, you can typically drop the stamped form in a designated mailbox for a credit card refund, which is generally recommended to avoid high processing fees at refund desks.

Question 5

Are there services for passengers with reduced mobility or disabilities?

Accepted Answer

Yes, Milan Airports provide assistance for passengers with reduced mobility (PRM). Services include dedicated assistance points like "Sala Amica" (Friendly Room) at both Malpensa and Linate airports, which offer reception and assistance. Linate Airport, for example, has two "Sala Amica" locations: one on the departures floor and another in the boarding area. It is advisable to request assistance from your airline or travel agent at least 48 hours before your flight.

Question 6

How can I track the status of my flight?

Accepted Answer

You can receive real-time updates on the status of your flight, including any delays or gate changes, by checking the official Milan Airports websites (milanomalpensa-airport.com and milanolinate-airport.com) or by sending a chat message via WhatsApp to +39 02 232323.

Question 7

Can I get a refund for airport services like parking if I cancel or leave early?

Accepted Answer

Generally, if you leave a parking facility before the end of your booking, you lose the right to use the time you paid for and cannot claim a refund for unused time. If a new booking for an interchangeable airport (Linate and Malpensa) has a lower value than the initial one, the fare difference will not be refunded.

Question 8

What are the operating hours for the customer call center?

Accepted Answer

The Customer Call Centre for SEA Milan Airports is available every day, including public holidays, from 8 AM to 9 PM.

Question 9

Where can I find information about airport facilities and services?

Accepted Answer

A comprehensive guide to Milan Malpensa airport and its services is available in the "Service Charter," which can be downloaded from the official website. The websites for both Milan Malpensa and Milan Linate airports also provide detailed information on various facilities and services.

Question 10

How can I call SEA Milan Airports customer service from another country?

Accepted Answer

If you need to call SEA Milan Airports from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Service Office (Lost/Delayed Baggage)
Baggage Service	+39 02 5858 1285 Call now Interactive voice response 24/7, operator available 08:00 to 18:00
Business Customer Service
Business Customer Service	+39 02 0070 4249 Call now
Customer Service
Club SEA	+39 02 7485 3510 Call now
Direct line	+39 02 232323 Call now
Malpensa Lost and Found Office (items lost within airport facilities)
Lost and Found	+39 35326297 Call now Monday-Friday 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM

SEA Milan Airports Customer Service Phone Number & Contact Information

How to Contact SEA Milan Airports

SEA Milan Airports Customer Service Phone Numbers

SEA Milan Airports Customer Service FAQ