Question 1

How can I contact DAT LT customer service?

Accepted Answer

For customer service inquiries, you can contact DAT's customer support. For Danish, English, and Norwegian speakers, call +45 76 92 30 40. For Italian, call +39 02 89 60 88 20. For German and English, you can reach the Saarbrücken office at +49 6893 83 300 or the Paderborn office at 0800 985 1000 (from Germany only). Customer service hours vary by region.

Question 2

What is the baggage allowance for DAT LT flights?

Accepted Answer

All tickets include carry-on baggage, typically up to 8 kg with maximum dimensions of 55 x 40 x 23 cm. For checked baggage, the allowance depends on your ticket type, but generally, one piece of baggage with a maximum weight of 23 kg and a maximum size of 158 cm (length + width + height) is permitted. Infants (0-2 years) with an unassigned seat have a free baggage allowance of 5 kg.

Question 3

How do I arrange for special baggage, such as sports equipment or musical instruments?

Accepted Answer

Special baggage, including items exceeding standard dimensions or weight, sports equipment, and certain musical instruments, requires advance registration and may incur additional fees. It is recommended to contact DAT customer service after booking your ticket to register and pay for special baggage.

Question 4

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your checked baggage is delayed, you must fill out a Property Irregularity Report (PIR) at the arrival airport. For delays over 8 hours on your outbound journey, you may be reimbursed for essential items up to DKK 300 by sending receipts to kundeservice@dat.dk. If your baggage is damaged, you must fill out a Damage Report (DPR) at the arrival airport no later than 7 days after arrival.

Question 5

What is the policy for flight changes or cancellations?

Accepted Answer

The ability to change or cancel a flight and receive a refund depends on your ticket fare rules. Some tickets, like 'Full Flex,' offer full refunds within 3 months after the scheduled flight, while others may allow rebooking or changes for a fee. In cases of flight cancellation by the airline, you may be entitled to re-routing, rebooking, or a full refund, depending on the circumstances.

Question 6

How do I request a refund for my ticket?

Accepted Answer

Refund eligibility depends on your ticket type and the reason for cancellation. Full Flex tickets generally allow for a full refund. For cancellations due to circumstances within DAT's control, a full refund of the unused ticket may be offered. An administration fee may apply for processing refunds on certain routes.

Question 7

How and when can I check in for my flight?

Accepted Answer

You can check in online via DAT's website. It is important to note the reservation number. Final check-in deadlines vary by airport, and it is your responsibility to allow ample time for check-in and security control. Passengers with special requests or special baggage are required to check in no later than two hours before the scheduled departure time.

Question 8

What identification is required for travel with DAT LT?

Accepted Answer

All passengers must present valid picture identification at check-in and embarkation. The airline will only provide carriage to the person named on the ticket, and a reservation is personal and cannot be transferred. Passengers are also responsible for bringing all necessary documentation for the countries they travel to, such as passports and visas.

Question 9

What are the rules for traveling with infants or children?

Accepted Answer

Infants (under 2 years old) must travel with an adult, with only one infant allowed per adult, sitting on the adult's lap. Infants do not get their own seat. Free boarding of strollers and baby carriages is allowed. Unaccompanied minors or children traveling alone may have specific requirements and should be arranged in advance.

Question 10

How can I request special assistance for my flight?

Accepted Answer

If you require special assistance, such as wheelchair access or other special needs, you are required to check in no later than two hours before the scheduled departure time. It is recommended to contact DAT customer service for more information and to arrange specific assistance.

Question 11

How can I call DAT LT customer service from another country?

Accepted Answer

If you need to call DAT LT from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service (Danish, English, Norwegian)
Customer Service	+45 76 92 30 40 Call now Mon-Fri 08:00–16:00, Sun 08:00–15:00
Customer Service (German, English - Paderborn)
Customer Service	08009851000 Call now Mon-Fri 09:30–13:00 and 14:00–18:00
Customer Service (German, English - Saarbrücken)
Customer Service	+49 6893 83300 Call now Mon-Fri 09:00–17:00
Customer Service (Italian)
Customer Service	+39 02 8960 8820 Call now Mon-Fri 09:00–18:00, Sat-Sun 09:00–13:00
Head Office
Office	+370 37 399071 Call now Mon–Thu 08:00–17:00, Fri 08:00–14:30

DAT LT Customer Service Number, Support Phone & Contact Info

About DAT LT & Customer Service

DAT LT's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)