Question 1

How can I contact Shandong Airlines customer service?

Accepted Answer

Shandong Airlines offers a 24-hour service hotline at +8653195369 for customer inquiries and bookings. You can also visit their official website (sda.cn/en) for online services, and they provide customer care via email (sda@shandongair.com.cn) and social media platforms.

Question 2

What is Shandong Airlines' baggage allowance for checked luggage?

Accepted Answer

For domestic flights, checked baggage allowance typically ranges from 20kg to 40kg depending on the fare type and route. For international flights, checked baggage limits can also range from 20kg to 40kg. First-class passengers generally have a 40kg allowance, business class 30kg, and economy class 20kg. For certain routes, a piece concept may apply, allowing two pieces of luggage up to 32kg each for first and business class, and two bags up to 23kg each for economy.

Question 3

What are the rules for carry-on baggage?

Accepted Answer

Passengers are typically allowed one piece of carry-on luggage. For domestic flights, the maximum weight is 5kg. For international flights, the carry-on allowance is usually 7kg or 8kg for first and business class (two pieces) and 5kg for economy class (one piece). The dimensions should not exceed 55cm x 40cm x 20cm.

Question 4

How are excess baggage charges calculated?

Accepted Answer

Charges for extra luggage vary depending on weight and route. Generally, the excess baggage fee per kilogram is calculated as 1.5% of the standard economy class one-way fare applicable on the day of travel, charged in Chinese Yuan (CNY). It is recommended to check the official website or contact customer service for detailed information.

Question 5

What is Shandong Airlines' cancellation and refund policy?

Accepted Answer

Shandong Airlines' 24-hour cancellation policy allows for a full refund if a ticket is canceled within 24 hours of booking, provided the departure date is at least one week away. After this risk-free period, cancellation charges apply based on fare type and proximity to the departure date, potentially ranging from 5% to 100% of the ticket price. Refunds are generally processed within three business weeks for official channel bookings.

Question 6

Can I select my seat online?

Accepted Answer

Yes, Shandong Airlines offers online seat selection options during the booking process or through the airline's website. Additional charges may apply for preferred seating, while limited free selection might be available during online check-in.

Question 7

How can I check my flight status?

Accepted Answer

You can check your Shandong Airlines flight status by visiting the official website or using the mobile app. Look for the 'Flight Status' or 'My Booking' option, enter your flight details (flight number, departure date, destination), and click 'Check Status' for real-time updates. You can also call customer service for assistance.

Question 8

Does Shandong Airlines offer web check-in?

Accepted Answer

Yes, Shandong Airlines provides a convenient web check-in process for both domestic and international flights, allowing passengers to save time at the airport. Online check-in is typically available 1 day (24 hours) before the scheduled flight departure time.

Question 9

How do I request special assistance for my flight?

Accepted Answer

Passengers requiring special services, such as unaccompanied minors, handicapped individuals, pregnant women, or those with medical conditions, should inform Shandong Airlines before booking their tickets. Acceptance is subject to the airline's consent and arrangements. Special needs tickets are not available online and require contacting the 95369 hotline or a ticket office.

Question 10

What is the validity period of a Shandong Airlines ticket?

Accepted Answer

The validity period of an unused ticket is one year from the day after its issuance. For partially-used tickets, the validity period commences from the day after the very first trip begins.

Question 11

How can I call Shandong Airlines customer service from another country?

Accepted Answer

If you need to call Shandong Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service (UK)
Customer Service (UK)	+44 870 774 2251 Call now 24/7
Customer Service (US)
Customer Service (US)	+1 855 298 4316 Call now 24/7
Head Office / Call Center
Customer Service (China)	+86 531 95369 Call now 24/7

Shandong Airlines Customer Service Number, Support Phone & Contact Info

About Shandong Airlines & Customer Service

Shandong Airlines's Customer Service Phone Numbers

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