Question 1

How can I contact Heathrow Airport for general enquiries?

Accepted Answer

For general enquiries, you can contact the Heathrow helpline at +44 (0)20 8757 2700, which operates from 05:00 to 23:00 GMT. Alternatively, you can get in touch via their online contact form or send a tweet to @HeathrowAirport.

Question 2

What should I do if my checked baggage is lost or delayed?

Accepted Answer

If your checked baggage is lost or delayed, you should contact your airline directly as all baggage is managed by the airlines from check-in to arrival. It is best to report it missing at your airline's desk in the baggage reclaim hall before leaving the airport. You will need to complete a missing bag report and keep the tracking reference number.

Question 3

How do I report or claim lost property found within the airport terminals?

Accepted Answer

For items lost within the airport terminals (excluding checked baggage), you should contact Smarte Carte UK Ltd., which operates the lost property service on behalf of Heathrow Airport. Their international contact number is +44 (0)20 3761 1800, or you can visit their website at lhr.lostandfoundsoftware.com.

Question 4

How can I get a refund for items purchased at Heathrow Airport?

Accepted Answer

Heathrow offers a 'Heathrow Returns Promise' for purchases made in-store or via the Reserve & Collect website. To be eligible for a refund, items must be returned with proof of purchase within 60 days. You can initiate a return via their online form or call +44 (0) 800 6785324 for queries.

Question 5

How do I request special assistance or wheelchair service at Heathrow?

Accepted Answer

If you require special assistance or wheelchair service, it is recommended to request this through your airline, tour operator, or travel agent at least 48 hours in advance of your flight. Heathrow also provides assistance points throughout the airport and a helpline (+44 (0)20 8757 2700) for in-terminal support.

Question 6

How can I amend or cancel an existing car parking booking at Heathrow?

Accepted Answer

You can easily amend or cancel your car parking booking online through the Heathrow website up to 2 hours before your scheduled arrival time.

Question 7

What are the rules for picking up passengers at Heathrow Airport?

Accepted Answer

All passenger collections must take place in the Short Stay car parks linked to each terminal, which are clearly signposted and a short walk from Arrivals. Stopping or waiting on terminal forecourts is prohibited and may result in fines. If you arrive early, Park & Ride car parks offer up to 29 minutes of free waiting.

Question 8

Where can I find real-time flight information for arrivals and departures?

Accepted Answer

You can find real-time updates for flight arrivals and departures by utilizing the official Heathrow app. The Heathrow website also provides flight information, though it advises telephoning the airline for critical concerns about cancellations or serious delays.

Question 9

Are there facilities for storing luggage at Heathrow Airport?

Accepted Answer

Yes, Heathrow Airport offers luggage storage services for both short and long durations. Fees apply based on the storage period.

Question 10

What should I do if I lose my parking ticket at Heathrow?

Accepted Answer

If you lose your parking ticket, do not panic. You should speak to a member of the parking team upon your return. You can do this by pressing the help button on the exit barrier or by visiting the parking office.

Question 11

How can I call Heathrow Airport customer service from another country?

Accepted Answer

If you need to call Heathrow Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+44 844 335 1801 Call now
General Helpline
Heathrow Helpline	+44 20 8757 2700 Call now 05:00 to 23:00 (GMT)
Heathrow Returns Promise (Refunds)
Refunds Enquiries	+44 800 678 5324 Call now
Lost Property
International Lost Property	+44 20 3761 1800 Call now

Heathrow Airport Customer Service Number, Support Phone & Contact Info

About Heathrow Airport & Customer Service

Heathrow Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)