Question 1

What are the operating hours of Belgrade Nikola Tesla Airport?

Accepted Answer

Belgrade Nikola Tesla Airport operates 24 hours a day, 7 days a week.

Question 2

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed or lost, you should visit the lost/found desk in the baggage claim area after landing and passing through passport control to fill out a report. Depending on your airline, you may need to contact Menzies Aviation/Sky Partner at +381 (0)11/ 209 7416 or Goldair Handling at +381 (0)11/ 209 7120.

Question 3

What are the rules for liquids in hand baggage?

Accepted Answer

Liquids, gels, aerosols, and cosmetics up to 100 ml can be carried in hand luggage if packed in a transparent, resealable plastic bag not larger than 20 x 20 cm, with a total volume of up to 1 liter per passenger.

Question 4

What are the general rules for checked baggage?

Accepted Answer

The allowed weight for checked baggage varies by airline, destination, and travel class. Typically, economy class passengers can check one piece of luggage up to 20 or 23 kilograms, while business class passengers may check up to two pieces, not exceeding 32 kilograms per item. It is recommended to check with your specific airline for precise limitations.

Question 5

How can I request special assistance for reduced mobility?

Accepted Answer

If you require special assistance due to reduced mobility, you should inform your airline or travel agency about your needs when booking your ticket or at least 48 hours prior to your flight. Upon arrival at the airport, contact the check-in desk of your airline or the Information Service desk for assistance.

Question 6

How can I get from Belgrade Nikola Tesla Airport to the city center?

Accepted Answer

You can reach the city center by the A1 mini-bus shuttle service, public bus line 72, or taxi. The A1 mini-bus connects to Slavija Square, and taxis operate with fixed-price zones, which can be paid at an official counter in the arrivals hall.

Question 7

Is Wi-Fi available at Belgrade Nikola Tesla Airport?

Accepted Answer

Yes, free Wi-Fi internet access is available throughout Belgrade Nikola Tesla Airport, typically for a limited period (e.g., the first 60 minutes).

Question 8

Are there luggage storage facilities or lockers at the airport?

Accepted Answer

Belgrade Nikola Tesla Airport does not offer traditional luggage lockers, but left-luggage services are available at the information desk.

Question 9

How can non-residents claim a VAT refund at the airport?

Accepted Answer

Non-residents can apply for a VAT refund on purchased, non-used goods with a value over RSD 6000 (VAT included). You need to file a filled-out REF4 form, issued and validated by the seller, along with the original invoice to the Customs Service. Digitally issued forms can be validated at self-service kiosks in Terminal 2, Entrance 5.

Question 10

How can I use the Fast Lane service at the airport?

Accepted Answer

You can purchase a voucher for the Fast Lane service at the Information desk on the ground floor of the terminal for 5€. After obtaining the voucher, present it along with your boarding pass to airport staff before passport control to use the priority lane.

Question 11

How can I call Belgrade Nikola Tesla Airport customer service from another country?

Accepted Answer

If you need to call Belgrade Nikola Tesla Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Info
General Info	+381 11 2094444 Call now
Legal
Legal	+381 11 2286000 Call now
Lost and Found (Goldair Handling)
Lost and Found	+381 11 2097120 Call now Every day from 8 am to 8 pm
Lost and Found (Menzies Aviation / Sky Partner)
Lost and Found	+381 11 2097416 Call now Every day from 8 am to 12 noon and from 6 pm to 8 pm
Parking Garage Information
Parking Information	+381 60 8301375 Call now 24/7
Parking Lot Issues (Exit Ramps)
Parking Assistance	+381 60 8301548 Call now 24/7

Belgrade Nikola Tesla Airport Customer Service Number, Support Phone & Contact Info

About Belgrade Nikola Tesla Airport & Customer Service

Belgrade Nikola Tesla Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)