Question 1

How can I book a private jet charter with Luxaviation?

Accepted Answer

You can book a private jet charter directly through the Luxaviation website, via their mobile app, or by contacting one of their regional charter offices. The Luxaviation app provides a platform to book, manage requests, quotes, and bookings in real-time, offering a seamless and intuitive user experience.

Question 2

What is Luxaviation's cancellation policy for chartered flights?

Accepted Answer

Cancellation terms for chartered flights are detailed in your specific Air Charter Agreement. Generally, a percentage of the charter price is charged, with the fee increasing as the cancellation date approaches the departure time. For example, cancellations less than 96 hours before the first flight may incur a 100% charge, while cancellations 7 to 10 days prior might be 50% of the charter price.

Question 3

What is Luxaviation's refund policy?

Accepted Answer

Refunds are typically processed according to the cancellation policy outlined in your Air Charter Agreement. If a cancellation is made in compliance with the agreed-upon terms, a partial or full refund of the charter price (minus any applicable fees) may be issued. Luxaviation's general terms indicate that valid refunds are processed within seven business days through an internationally accepted payment method.

Question 4

What are the baggage allowances for Luxaviation private jet flights?

Accepted Answer

Baggage allowances for private jet flights can vary significantly based on the specific aircraft type and the terms of your charter agreement. It is highly recommended to confirm the exact baggage allowance, including size and weight restrictions, directly with your Luxaviation charter representative or when booking your flight to ensure all your items can be accommodated.

Question 5

Can I make changes to my Luxaviation flight itinerary?

Accepted Answer

Changes to a flight itinerary are generally possible but are subject to Luxaviation's agreement and may incur additional costs. Any requested variations to the flight schedule, including delays in departure time, may require the charterer to bear any extra expenses incurred by Luxaviation.

Question 6

How can I contact Luxaviation customer support for general inquiries?

Accepted Answer

For general inquiries, you can contact Luxaviation through their main office in Luxembourg at +352 42 52 52 -1. You can also reach them via email at info@luxaviation.com. Additionally, regional charter contact numbers are available for specific locations worldwide.

Question 7

What should I do if I lose an item on a Luxaviation flight?

Accepted Answer

If you lose an item on a Luxaviation flight, you should contact Luxaviation directly or your dedicated charter representative as soon as possible. They will guide you through their specific procedures for locating and returning lost property found on board their aircraft.

Question 8

How do I arrange for special assistance or specific requirements for my flight?

Accepted Answer

To arrange for special assistance or specific requirements, such as particular catering, medical accommodations, or the transportation of special equipment, it is crucial to communicate these needs directly with your Luxaviation charter representative or the booking team well in advance of your scheduled flight.

Question 9

What are the payment terms for Luxaviation charter services?

Accepted Answer

Payment terms for Luxaviation charter services typically require the full net amount to be on Luxaviation's account at least three business days prior to the first departure date. A down payment may also be requested upon the signing of the contract. Failure to make timely payments can result in the cancellation of the flight without liability to Luxaviation.

Question 10

Is there support available for the Luxaviation mobile app?

Accepted Answer

Yes, support for the Luxaviation mobile app is available. For any app-related queries or technical issues, you can contact their support team via email at support.lms@luxaviation.com. The app is designed to help you book and manage private jet flights, track requests, and receive real-time notifications.

Question 11

How can I call Luxaviation customer service from another country?

Accepted Answer

If you need to call Luxaviation from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Charter In Australia	+61 419 747 707 Call now
Charter In Belgium	+32 2 712 53 41 Call now
Charter In France	+33 1 48 35 90 90 Call now
Charter In Germany	+352 42 52 52 22 Call now
Charter In Hong Kong	+852 2111 3371 Call now
Charter In Luxembourg	+352 42 52 52 1 Call now
Charter In Mexico	+52 81 8340 8494 Call now
Charter In Portugal	+351 21 002 6860 Call now
Charter In Singapore	+65 9329 9757 Call now
Charter In South Africa	+27 82 330 7399 Call now
Charter In United Kingdom	+44 20 3893 0727 Call now
Customer Service Number
Charter In United States	+1 310 597 9168 Call now
Media
Media	+352 42 52 52 24 Call now

Luxaviation Customer Service Number, Support Phone & Contact Info

About Luxaviation & Customer Service

Luxaviation's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)