Question 1

How can I change the departure date of my flight?

Accepted Answer

You can change the departure date using the "Online flight change" service on the Belavia website. Fill out the application form and send it to support@belavia.by. An invoice will be sent for payment, and after payment, a new ticket will be issued.

Question 2

What should I do if I forgot something on the aircraft?

Accepted Answer

For items lost on a Belavia aircraft upon arrival at Minsk National Airport, contact lostfound@belavia.by or call +375 17 279 25 35. For items lost after flying out of Minsk National Airport, please contact the arrival airport.

Question 3

How do I request a refund for an e-ticket purchased online?

Accepted Answer

To request a refund for an e-ticket purchased online, fill out the "Application for flight cancellation and refund" form and email it along with necessary documents to support@belavia.by. Refunds are processed within 20 business days after all necessary documents are received.

Question 4

What is the carry-on baggage allowance for Belavia flights?

Accepted Answer

Passengers are generally allowed one piece of hand luggage with a maximum weight of 8 kg for Economy Class or 12 kg for Business Class. The maximum dimensions should not exceed 50 x 40 x 20 cm.

Question 5

What is the checked baggage allowance for Belavia flights?

Accepted Answer

Economy Class passengers are generally allowed one piece of checked baggage up to 20 kg, while Business Class passengers are allowed one piece up to 30 kg. The maximum dimensions for checked baggage should not exceed 50x50x100 cm or 158 cm in sum of three dimensions.

Question 6

How can I become a member of the Belavia Leader loyalty program?

Accepted Answer

To become a member of the "Belavia Leader" program, you need to complete the registration form on the airline's website. Your member ID and password will then be sent to your email address.

Question 7

How can I change my personal data in the Belavia Leader program?

Accepted Answer

To change personal data such as phone number, postal address, or passport data in the Belavia Leader program, contact the Loyalty Program Department by phone at +375 17 327 20 80 or email leader@belavia.by.

Question 8

How early should I check in for my flight?

Accepted Answer

Online check-in for Belavia flights is available from 24 hours to 2 hours before the scheduled departure time. Airport check-in counters typically open 22 hours before and close 2 hours prior to departure.

Question 9

Can I cancel my booking within 24 hours without a fee?

Accepted Answer

Belavia Belarusian Airlines allows passengers to cancel their flight booking within 24 hours of purchase without incurring a cancellation fee.

Question 10

Are special meals available on Belavia flights?

Accepted Answer

Yes, special meals can be requested. You should contact the airline directly at least 24 hours before your departure to inquire about and request special meal options.

Question 11

How can I call Belavia Belarusian Airlines customer service from another country?

Accepted Answer

If you need to call Belavia Belarusian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Tracing Service
Main Desk	+375 17 279 25 35 Call now
Information Office
Main Desk	+375 17 220 25 55 Call now 24/7 MSK
Loyalty Program Department
Main Desk	+375 17 327 20 80 Call now

Belavia Belarusian Airlines Customer Service Number, Support Phone & Contact Info

About Belavia Belarusian Airlines & Customer Service

Belavia Belarusian Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)