Question 1

How can I contact Plus Ultra customer service from abroad?

Accepted Answer

You can contact Plus Ultra customer service through their 24-hour call center in Spain at +34 919 22 78 28 or their toll-free number +34 900 26 49 60. Additionally, they offer local phone numbers for Venezuela (+58 212 720 20 67), Peru (+51 1 255 47 15), Colombia (+57 601 595 62 57), and Argentina (+54 11 3986 03 87). You can also reach them via WhatsApp at +34 910 88 95 37 or email at callcentre@plusultra.com and atencioncliente@plusultra.com.

Question 2

What is Plus Ultra's baggage allowance for carry-on luggage?

Accepted Answer

Passengers flying with Plus Ultra are generally allowed one piece of hand luggage with a maximum weight of 10 kg and dimensions typically not exceeding 55 x 40 x 25 cm, including wheels and handles. An additional personal item, such as a handbag, briefcase, or laptop bag, is also permitted.

Question 3

What is Plus Ultra's checked baggage policy?

Accepted Answer

Plus Ultra offers a free checked baggage allowance for all international flights, with specific allowances varying by fare type, cabin class, and route. Economy Class passengers typically receive one or two pieces of luggage, each with a maximum weight of 23 kg. Business Class passengers usually have an enhanced allowance. Overweight bags (between 23 kg and 32 kg) or extra pieces will incur additional fees, which are generally lower if purchased online in advance. No single piece of luggage can exceed 32 kg.

Question 4

How and when can I check in for my Plus Ultra flight?

Accepted Answer

Online check-in for Plus Ultra flights is available from 48 hours up to 6 hours before the scheduled departure time, allowing passengers to select seats and print boarding passes. Passengers can check in through the airline's website by entering their booking reference and last name. Airport check-in counters typically open three hours before departure for international flights and close 60 minutes before takeoff. Online check-in is not available for flights to or from Colombia, requiring airport check-in for these routes.

Question 5

What are my rights if my Plus Ultra flight is delayed or cancelled?

Accepted Answer

If your Plus Ultra flight is delayed by at least 3 hours or cancelled less than 14 days before departure, you may be entitled to compensation under EU Regulation 261/2004, ranging from €250 to €600, depending on the flight distance. In case of cancellation, you can request a refund of your ticket or re-routing to your final destination as soon as possible or at a later date. For delays over five hours, you also have the right to claim a refund if you decide not to travel.

Question 6

How do I request a refund for a Plus Ultra ticket?

Accepted Answer

If your flight is cancelled and you choose not to take an alternative flight, or if your flight is delayed by more than five hours and you decide not to travel, you are entitled to a refund of your ticket within seven days. You can submit a claim for a refund directly with the airline.

Question 7

What should I do if my baggage is damaged or delayed?

Accepted Answer

If your baggage is damaged, you must file a claim with the airline within 7 days of receiving it. If your baggage is delayed, you must file a claim within 21 days of its arrival. If luggage is still missing after 21 days, it is considered lost, and a compensation claim process can be initiated.

Question 8

Are there special check-in procedures for passengers with special needs?

Accepted Answer

Yes, passengers requiring special assistance, such as those using wheelchairs, unaccompanied minors, passengers with infants, or those traveling with pets, must check in at the airport counters with sufficient time in advance, at least 2 hours and 30 minutes before the flight's departure.

Question 9

Does Plus Ultra offer a frequent flyer program?

Accepted Answer

Yes, Plus Ultra has a loyalty program called "Premier Plus" (also referred to as "SUMA" in some sources) which allows passengers to earn miles for flights between Europe, South America, and other destinations. Members can redeem miles for rewards and enjoy benefits such as priority boarding and additional baggage.

Question 10

How can I call Plus Ultra customer service from another country?

Accepted Answer

If you need to call Plus Ultra from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center Spain
General Inquiries	+34 919 22 78 28 Call now 24h
Toll-Free	+34 900 264 960 Call now 24h
Reservations Argentina
Reservations	+54 11 3986 0387 Call now
Reservations Colombia
Reservations	+57 601 5956257 Call now
Reservations Peru
Reservations	+51 1 2554715 Call now
Reservations Spain
Reservations	+34 910 88 95 37 Call now
Reservations Venezuela
Reservations	+58 212 7202067 Call now

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