Question 1

How can I contact Nok Air customer service from outside Thailand?

Accepted Answer

Nok Air's main call center for international calls is +6624393344, available daily from 6 AM to 12 AM ICT. Additionally, Nok Air has General Sales Agents (GSAs) in several countries with local contact numbers, such as China (+86 20 83332150, +86 20 83337957), India (+91 40 67425573, +91 40 67425514, +91 22 45003834, +91 22 45003835), Vietnam (+84 866 009 639), Myanmar (+95 9 789 323 836, +95 9 263606123, +95 9 4500 50 898), and Singapore (+65 6922 9619).

Question 2

What is Nok Air's policy on flight cancellations and refunds?

Accepted Answer

Generally, Nok Air flights are non-refundable, but passengers may be able to change their booking details for a fee. However, if Nok Air cancels a flight, passengers may be offered options such as transfer to the next available Nok Air flight, changing the travel date (within 90 days for the same route), or a full refund through bank transfer, debit, or credit card. A "Nok Refund" service can be purchased during booking, which allows refunds for unused tickets with specified periods and fees.

Question 3

Can I change my Nok Air flight booking?

Accepted Answer

Yes, you can change the date and time of your Nok Air flight for a fee. For Nok Lite and Nok X-tra tickets, changes must be made at least 24 hours before the original departure time. Nok MAX passengers can make changes at least 3 hours before departure. Route or destination changes are generally not possible for Nok Lite tickets, but Nok X-Tra and Nok MAX tickets may allow domestic route changes for a fee. A service fee and any fare difference will apply.

Question 4

What is Nok Air's baggage allowance for carry-on luggage?

Accepted Answer

Passengers are generally allowed one piece of carry-on baggage that does not exceed 56cm x 36cm x 23cm in dimensions and weighs no more than 7kg. This baggage must fit under the seat in front or in the overhead compartment.

Question 5

What is Nok Air's policy on checked baggage?

Accepted Answer

Checked baggage allowance depends on the ticket fare type. Nok Lite tickets typically do not include free checked baggage. Nok X-tra and Nok MAX tickets usually include a 20kg checked baggage allowance. Additional baggage allowance can be purchased online at least 24 hours before departure or at the airport, though airport rates may be higher. Each piece of checked baggage must not exceed 30kg.

Question 6

How can I change the name on my Nok Air booking?

Accepted Answer

Name changes are permitted for all fare classes for a fee. The change must be made at least 4 hours prior to the departure time through the call center (+6624393344) or at the airport ticket counter. A service fee applies, along with a passenger name change fee which varies for domestic and international flights.

Question 7

Does Nok Air offer online check-in?

Accepted Answer

Yes, Nok Air provides online check-in via its official website and mobile application. For domestic flights, online check-in opens 24 hours before departure and closes 45 minutes (app) or 1 hour (website) before departure.

Question 8

Are meals provided on Nok Air flights?

Accepted Answer

As a low-cost carrier, Nok Air typically does not provide complimentary meals. Passengers can add meals during the booking process or purchase snacks and beverages onboard.

Question 9

What should I do if my flight is delayed?

Accepted Answer

In case of flight delays, Nok Air may offer options such as transferring passengers to the next available Nok Air flight, allowing a change of travel date on the same route within 90 days, or providing a full refund. Passengers can contact the call center for assistance.

Question 10

How can I purchase extra baggage allowance?

Accepted Answer

Extra baggage allowance can be purchased through the Nok Air website, mobile application, airport counters, or the Call Center at 1318 or +662-439-3344 for overseas calls. Purchases should be made at least 24 hours prior to departure to avail potentially lower rates.

Question 11

How can I call Nok Air customer service from another country?

Accepted Answer

If you need to call Nok Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
Customer Support	+66 2 439 3344 Call now Daily 6am-12am ICT
China Representative Office
Customer Support	+86 20 8333 2150 Call now Monday-Friday 9am-6pm +86 20 8333 7957 Call now Monday-Friday 9am-6pm
Don Mueang Airport Office
Airport Assistance	+66 94 464 0872 Call now Daily 6am-12am ICT
Group Booking
Group Reservations	+66 2 114 1598 Call now Monday-Friday 8:30am-5:30pm ICT
India Hyderabad General Sales Agent
Customer Support	+91 40 6742 5514 Call now Monday-Saturday 10am-6pm +91 40 6742 5573 Call now Monday-Saturday 10am-6pm
India Mumbai General Sales Agent
Customer Support	+91 22 4500 3834 Call now Monday-Friday 10am-6pm +91 22 4500 3835 Call now Monday-Friday 10am-6pm
Myanmar General Sales Agent
Customer Support	+95 9 263 606 123 Call now Monday-Friday 9am-5pm, Saturday 9am-12pm +95 9 45005 0898 Call now Monday-Friday 9am-5pm, Saturday 9am-12pm +95 9 789 323836 Call now Monday-Friday 9am-5pm, Saturday 9am-12pm
Singapore General Sales Agent
Customer Support	+65 6922 9619 Call now Monday-Friday 9am-6pm
Vietnam General Sales Agent
Customer Support	+84 866 009 639 Call now Monday-Friday 8am-5pm

Nok Air Customer Service Number, Support Phone & Contact Info

About Nok Air & Customer Service

Nok Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)