Question 1

How can I contact Air Tanzania customer service?

Accepted Answer

You can contact Air Tanzania's Contact Centre at +255222113248 for international customers or +255748773900 for bookings. A toll-free number for Tanzania is +10800110045 or 0800777499. For specific international regions, you can call +1 (866) 217-3109 for US & Canada, +44 (0) 203 393 7787 for the UK, +61 (0) 2 9119 8280 for Australia, and 1800 3000 9234 for India. You can also email info@airtanzania.co.tz.

Question 2

What is Air Tanzania's baggage allowance?

Accepted Answer

Air Tanzania's baggage policy varies by route and class. Generally, Economy Class passengers are allowed one piece of carry-on baggage up to 7 kg and one personal item. Checked baggage typically includes one piece up to 23 kg for domestic flights and two pieces totaling 30 kg or 46 kg for international flights, depending on the fare. Business Class passengers usually have higher allowances.

Question 3

Can I check in online for my Air Tanzania flight?

Accepted Answer

Yes, Air Tanzania offers online check-in through its website or mobile app, typically available from 24 hours up to 3 hours before departure. Airport check-in counters usually open 3 hours before international flights and 2 hours before domestic departures.

Question 4

What is Air Tanzania's refund policy?

Accepted Answer

Air Tanzania's refund policy depends on the fare type purchased. Non-refundable fares offer limited flexibility, while refundable tickets may allow modifications or cancellations with reduced or no penalties. Refunds for tickets purchased directly from airtanzania.co.tz can be processed through 'Manage My Booking'. For tickets bought through direct offices or the Contact Center, refunds can be made through local offices. Refunds are processed in the same currency and by the same payment method used for purchase, with processing times varying from 5 working days to 4 weeks.

Question 5

How can I change my Air Tanzania flight booking?

Accepted Answer

You can modify your flight details, such as travel dates, select seats, update contact information, or pay for excess baggage, through 'Manage My Booking' on the Air Tanzania website if the booking was made directly with the airline or through preferred travel agents using Air Tanzania's ticketing system. Fare rules and fees will apply for any changes.

Question 6

Is Wi-Fi available on Air Tanzania flights?

Accepted Answer

No, Wi-Fi is not currently available on Air Tanzania flights.

Question 7

Does Air Tanzania offer special meals?

Accepted Answer

Yes, Air Tanzania provides special meals to accommodate passengers with dietary preferences or restrictions. It is advisable to request your special meal when booking your flight.

Question 8

How can I join Air Tanzania's frequent flyer program?

Accepted Answer

Air Tanzania has a frequent flyer program called 'Twiga Miles'. You can find information on becoming a member, earning points, and redeeming points on their official website under the 'Twiga Miles' section.

Question 9

What should I do if I miss my Air Tanzania flight?

Accepted Answer

If you miss your Air Tanzania flight, the ticket may be forfeited. It is advisable to contact the airline for rebooking options, if any, as most no-shows are non-refundable. Travel insurance may cover missed flights under certain conditions.

Question 10

How do I edit or correct my name on my Air Tanzania ticket?

Accepted Answer

Information on how to edit or correct your name on your ticket can typically be found in the FAQ section or by contacting Air Tanzania's customer service directly, as specific procedures and potential fees may apply.

Question 11

How can I call Air Tanzania customer service from another country?

Accepted Answer

If you need to call Air Tanzania from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Centre
Bookings	+255 748 773 900 Call now 24/7
International Customers	+255 22 211 3248 Call now 24/7
Toll Free (Tanzania only)	+1 0800110045 Call now 24/7
General Enquiries
General Enquiries	+255 22 211 7500 Call now
International Customer Support
Australia Customers	+61 2 9119 8280 Call now
India Customers	180030009234 Call now
UK Customers	+44 20 3393 7787 Call now
US & Canada Customers	+1 866 217 3109 Call now
Toll Free (Tanzania)
Toll Free (Tanzania)	0800777499 Call now

Air Tanzania Customer Service Number, Support Phone & Contact Info

About Air Tanzania & Customer Service

Air Tanzania's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)