Question 1

How can I change my Widerøe booking?

Accepted Answer

You can change your booking online through the 'My Trips' section on Widerøe's website or by using the 'Change ticket' link provided in your confirmation email. Rules for changes vary by ticket type, and changes are generally possible up to one hour before departure for most fare types. Changing to a different routing or airline is not permitted.

Question 2

What is Widerøe's baggage allowance?

Accepted Answer

Baggage allowance depends on your ticket type (Mini, Smart, Flex/Full Flex). All passengers are allowed one small personal item (max 40x30x15 cm) that fits under the seat. Smart, Flex, and Full Flex tickets also include one carry-on bag (max 55x40x20 cm), with the total cabin baggage weight not exceeding 8 kg. Checked baggage allowances also vary by ticket type, typically 1-2 bags up to 23 kg each. Overweight fees apply for bags exceeding 23 kg, and no single piece of luggage can weigh more than 32 kg for safety reasons.

Question 3

How can I cancel my Widerøe ticket and get a refund?

Accepted Answer

Tickets can be cancelled via 'My Trips' or the link in your confirmation email. All tickets are fully refundable within 24 hours of booking, provided the cancellation is made at least 2 hours before departure. For cancellations outside this 24-hour window, refund rules depend on the ticket type. Non-refundable fares generally do not offer refunds for voluntary cancellations, but airport taxes and fees can be requested. If Widerøe cancels your flight, you are entitled to a full cash refund or re-booking.

Question 4

Does Widerøe offer online check-in?

Accepted Answer

Yes, online check-in is available for Widerøe flights and typically opens 22 hours before departure. You can check in via the Widerøe mobile app or the official website. This allows you to receive real-time flight updates, access mobile boarding passes, and often select your seat in advance.

Question 5

How can I contact Widerøe customer service from abroad?

Accepted Answer

For customer service inquiries, you can call Widerøe's main hotline at +4775513500. This number is generally available for international callers. You can also reach them via email at support@wideroe.no or through the online contact form on their official website.

Question 6

What should I do if my Widerøe flight is delayed or cancelled?

Accepted Answer

If your Widerøe flight is delayed by at least 3 hours or cancelled, you may be eligible for compensation under EU law, in addition to a full ticket refund if you decline an alternative flight offered by the airline. Widerøe will attempt to re-book you on a similar flight. You can submit a claim for compensation for flights that occurred up to 6 years ago.

Question 7

Can I get a refund if I cancel due to illness?

Accepted Answer

Widerøe offers Cancellation Protection, which can be purchased at the time of booking. If you have this protection, you will receive a full ticket refund if you or a close family member falls ill and are unable to travel. A medical certificate dated before departure or within 3 days after the scheduled trip start is required, confirming inability to travel. Without Cancellation Protection, general refund rules apply.

Question 8

How can I manage my Widerøe booking online?

Accepted Answer

You can manage your Widerøe booking online by logging into 'My Trips' on the official website or through the Widerøe mobile app. This allows you to view your itinerary, select seats, update personal details, and make permitted changes to your travel plans.

Question 9

What are the rules for traveling with pets on Widerøe flights?

Accepted Answer

Widerøe allows small cats and dogs in the cabin, provided they are in a fully closable, waterproof, and ventilated carrier (max 40x25x23 cm) with a combined weight of pet and carrier not exceeding 8 kg. Larger pets can be transported in the cargo hold or as cargo. Availability for pets is limited, especially on smaller regional aircraft, so it is strongly recommended to contact Widerøe directly immediately after booking to confirm your pet's reservation. Strict import regulations for Norway apply.

Question 10

Does Widerøe offer special assistance for passengers with reduced mobility?

Accepted Answer

Yes, Widerøe provides special assistance services for passengers with reduced mobility or other special needs. It is recommended to request these services in advance to ensure appropriate arrangements can be made for a comfortable journey.

Question 11

How can I call Widerøe customer service from another country?

Accepted Answer

If you need to call Widerøe from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Center
Local Hotline	+47 75 53 30 00 Call now Mon-Fri 8am-8pm, Sun 11am-8pm CET
General Customer Service
Main Hotline	+47 75 51 35 00 Call now 24 hours (some sources indicate extensive hours)

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