Question 1

What is Etihad Guest?

Accepted Answer

Etihad Guest is the loyalty program of Etihad Airways, the national airline of the United Arab Emirates. It allows members to earn and redeem miles for flights, upgrades, and other rewards with Etihad and its partner airlines.

Question 2

How can I join the Etihad Guest program?

Accepted Answer

Joining Etihad Guest is free and can be done online through the Etihad website. After signing up, you will need to activate your account to start earning and spending miles.

Question 3

How do I check my Etihad Guest miles balance?

Accepted Answer

You can check your miles balance by logging into your Etihad Guest account on the official Etihad website or through the Etihad mobile app.

Question 4

How do the Etihad Guest membership tiers work?

Accepted Answer

Etihad Guest has five tiers: Bronze, Silver, Gold, Platinum, and Emerald. Members advance to higher tiers by earning a required number of Tier Miles or Tier Segments within a 12-month period, unlocking more personalized rewards and exclusive perks such as lounge access, bonus miles, and additional baggage allowances.

Question 5

Can I claim missing miles for past flights?

Accepted Answer

Yes, you can claim missing miles for eligible flights taken up to three months before joining Etihad Guest or for flights taken as a member where miles were not credited. This can typically be done online through your account or by contacting Etihad Guest support with your booking reference and flight details.

Question 6

How can I make changes to my flight booking?

Accepted Answer

The easiest way to view or make changes to an upcoming flight is through the "Manage Booking" section on etihad.com. The ability to change a flight and any associated fees depend on the fare type booked. If you booked through a travel agent, you should contact them directly.

Question 7

What should I do if my flight is delayed or cancelled?

Accepted Answer

If your Etihad Airways flight is delayed or cancelled, Etihad will typically notify you via email or SMS if your contact details are up to date. For flights cancelled more than three days in advance, alternative options may be available on etihad.com/manage. For cancellations closer to departure, the Etihad team will assist with rebooking. If both connecting flights are with Etihad and booked together, you will be automatically rebooked.

Question 8

How can I request a refund for my flight?

Accepted Answer

Refund eligibility and conditions depend on the fare rules of your ticket. You can generally request a refund up to four hours before your flight, otherwise a no-show fee may apply. Refund requests can often be initiated through the "Help" section on the Etihad website under "Refunds and Reimbursements".

Question 9

How long are Etihad Guest miles valid?

Accepted Answer

For Bronze, Silver, Gold, and Emerald members, Etihad Guest miles typically expire after 18 months without qualifying account activity. For Platinum members, miles do not expire.

Question 10

Can I add my Etihad Guest number to an existing booking?

Accepted Answer

Yes, you can add or update your Etihad Guest number to an existing booking online by logging into the "Manage my booking" section on the Etihad website and editing guest details. Alternatively, you can contact Etihad Guest by phone or email.

Question 11

How can I call Etihad Guest customer service from another country?

Accepted Answer

If you need to call Etihad Guest from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 1300 532 215 Call now
Austria	+49 69 94322001 Call now 09:00 - 17:00 (Mon - Fri) local time
Bahrain	80000474 Call now 24 hours - Daily
Belgium	+32 2 200 88 80 Call now French: 09:00 - 17:00 (Mon - Fri) local time; English: 24/7
China	+86 400 842 4304 Call now Mandarin: 09:00 - 17:00 (Mon - Fri) local time; English: 24/7
India	+1 800 123 3901 Call now 24 hours - Daily
Ireland	+353 1 656 9900 Call now
United Arab Emirates	+971 600 555666 Call now
United Kingdom	+44 345 608 1225 Call now
United States	+1 877 690 0767 Call now
Toll-Free Number
Canada	+1 866 948 1081 Call now
WhatsApp Support
International	+971 56 688 9003 Call now

Etihad Guest Customer Service Number, Support Phone & Contact Info

About Etihad Guest & Customer Service

Etihad Guest's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)