Question 1

How can I change my Qantas flight booking?

Accepted Answer

You can typically change your Qantas flight online through the 'Manage Booking' section on the Qantas website or via the Qantas app. Be aware that change fees and fare differences may apply, depending on your ticket's fare type and conditions. If you are unable to make changes online, you should contact your local Qantas office for assistance.

Question 2

What is Qantas' refund policy for flight cancellations?

Accepted Answer

Refund eligibility for Qantas flights depends on the fare conditions of your ticket. Fully flexible fares are generally eligible for a full refund. For non-refundable tickets, cash refunds may not be available, but you might be offered travel credits. If Qantas cancels your flight, you are usually entitled to a full refund, rebooking on the next available flight, or travel credits. Refunds are typically processed back to the original method of payment.

Question 3

How do I request a refund for ancillary products like seat selection or extra baggage?

Accepted Answer

If you purchased ancillary products directly from Qantas, such as additional baggage allowance, seat selection, or a Qantas Lounge Pass, and were unable to use them, you may be eligible for a refund under specific circumstances. You can submit a refund request through the online form available on the Qantas website.

Question 4

What is Qantas' baggage allowance for carry-on and checked luggage?

Accepted Answer

Qantas' baggage allowance varies based on your destination, fare class, and Frequent Flyer status. For checked baggage, there are specific weight and dimension limits, with no single piece generally allowed to exceed 32 kg (70 lb). Carry-on baggage also has weight and size restrictions, which can differ for domestic and international flights. It's advisable to check the specific allowances for your booking on the Qantas website.

Question 5

What should I do if my checked baggage is delayed, lost, or damaged?

Accepted Answer

If your baggage is delayed, you can report it using the self-service delayed baggage portal, through the 'track my bags' function on the Qantas App, or by visiting the baggage services counter at the airport. For damaged or missing baggage, you should contact the Qantas baggage services team. Ensure you have your booking reference and a detailed description of your baggage ready.

Question 6

How can I contact the Qantas Frequent Flyer Service Centre if I am calling from outside Australia?

Accepted Answer

If you are calling from outside Australia, you can reach the Qantas Frequent Flyer Service Centre using specific international numbers. For example, customers in Europe and Ireland can call +44 20 8600 4333, while those in other countries and territories can use +61 2 9433 2329. These centers can assist with membership inquiries, profile changes, and missing points.

Question 7

Can I make changes to my Qantas booking if it was made through a travel agency or third-party website?

Accepted Answer

If your Qantas flights or any associated ancillary products (like car hire or hotel reservations) were booked through a travel agency or a third-party website, you must contact those companies directly for any assistance with changes, cancellations, or refunds. Qantas generally cannot modify bookings made by external parties.

Question 8

What is Qantas' 24-hour cancellation policy for tickets purchased in the United States?

Accepted Answer

For tickets purchased in the United States for travel on Qantas, you have the option to cancel your reservation and receive a full refund without charge within 24 hours of ticketing. This policy applies provided the ticket was purchased one week or more prior to the scheduled departure of the first flight in your itinerary.

Question 9

How can passengers with specific needs, such as hearing or speech impairment, contact Qantas?

Accepted Answer

Customers in the USA who are deaf or have a hearing or speech impairment can contact Qantas via the National Relay Service. By dialing 711, 24 hours a day, seven days a week, Communication Assistants at the National Relay Service will facilitate communication with Qantas Airways.

Question 10

How do I contact Qantas for general customer service if I am outside Australia and my country is not listed with a specific number?

Accepted Answer

If your country is not listed with a specific local contact number, you can often find general international reservation or customer service numbers. For example, for general inquiries or reservations from Europe, you might use +44 208 600 4300. It is always recommended to check the 'Contact Us' section on the official Qantas website for the most up-to-date and relevant contact options for your specific region.

Question 11

How can I call Qantas Airways customer service from another country?

Accepted Answer

If you need to call Qantas Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 1800 177 474 Call now
Customer Service	+61 131313 Call now
Europe Reservations	+44 20 8600 4300 Call now
Fiji	+679 323 9030 Call now 8.45am to 6.30pm, Monday to Friday
French Polynesia	+689 40 46 42 80 Call now 8am to 5pm, Monday to Friday and 8am to 11am, Saturday
Frequent Flyer (Australia)	+61 131131 Call now
Frequent Flyer (Europe and Ireland)	+44 20 8600 4333 Call now
Frequent Flyer (New Zealand)	+64 800 101 500 Call now
Frequent Flyer (United Kingdom)	+44 845 774 7100 Call now
Frequent Flyer (United States and Canada)	+1 800 227 4220 Call now
Germany Reservations	+49 421 5575540 Call now
Hong Kong SAR, China	+852 2298 8111 Call now
Indonesia	+62 21 25556300 Call now
Japan (within Tokyo)	+81 3 6833 0700 Call now
Korea	+82 2 777 6871 Call now
Mainland China	+86 400 819 9495 Call now
Malaysia	+60 3 2713 3911 Call now 9am to 5.30pm, Monday to Friday
New Caledonia / Vanuatu	+61 2 9123 6000 Call now 24 hours, 7 days a week
Outside NZ	+64 9 357 8900 Call now
Philippines	+63 2 5322 7699 Call now
Phone Baggage Services	+61 1300 306 980 Call now
Singapore	+65 6415 7373 Call now
South Africa	+27 21 427 3128 Call now 24 hours, 7 days a week
Sri Lanka	+94 112 168 168 Call now
Taiwan, China	+886 2 2509 2000 Call now 9am to 5.30pm, Monday to Friday, except public holidays
Thailand	+66 2 632 6611 Call now
United Kingdom	+44 845 774 7767 Call now
United Kingdom (within UK)	+44 800 964432 Call now
Within NZ	+64 800 808 767 Call now
Emergency/ Hotline
Emergency/ Hotline	+1 855 477 9316 Call now
Headquarters
Headquarters	+61 2 9691 3636 Call now
Investors/ Franchising
outside Australia	+61 2 8280 7390 Call now
within Australia	+61 1800 177 747 Call now
Toll-Free Number
Toll-Free Number	+1 800 227 4500 Call now

Qantas Airways Customer Service Number, Support Phone & Contact Info

About Qantas Airways & Customer Service

Qantas Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)