Question 1

How can I contact SVG Air customer service?

Accepted Answer

You can contact SVG Air customer service in St. Vincent and the Grenadines at +1 (784) 457-5124 or +1 (784) 456-6793, or via WhatsApp at +1 (784) 532-9179. For the Antigua office, call +1 (268) 562-8033 or +1 (268) 484-1416. The Grenada office can be reached at +1 (473) 444-3549, +1 (473) 444-1475, or via WhatsApp at +1 (473) 410-3549. For Barbados, please call +1 (246) 228-5544. You can also email reservations@flysvgair.com for general inquiries and bookings.

Question 2

What is SVG Air's baggage policy for carry-on luggage?

Accepted Answer

Passengers are allowed one piece of carry-on baggage. This bag must not exceed 13 lbs (6 kg) in weight and must be able to fit under the aircraft seat. Baggage that does not comply with these requirements may not be accepted as carry-on and might need to be transported as checked baggage.

Question 3

What is SVG Air's baggage policy for checked luggage?

Accepted Answer

Each fare-paying passenger is allowed one piece of free checked baggage, which cannot weigh more than 44 lbs (20 kg). A second checked bag (not exceeding 44 lbs) incurs a charge of US $50.00, and a third bag (not exceeding 44 lbs) costs US $100.00. Oversized items, such as golf bags or kite/surf boards, weighing between 51 and 70 lbs, are charged US $100.00 per bag. The maximum allowance is three checked bags per passenger, and any bag exceeding 70 lbs (32 kg) must be sent as cargo. Please note that same-day carriage for second, third, or oversized pieces of baggage cannot always be guaranteed due to weight restrictions.

Question 4

Does SVG Air offer online check-in?

Accepted Answer

No, SVG Air does not currently offer online check-in services. All passengers are required to check in at the airport for their flights.

Question 5

How early should I arrive at the airport for check-in?

Accepted Answer

Passengers should arrive at the airport three hours before their scheduled departure time. This allows sufficient time to report to the airline check-in counters, obtain boarding passes, and drop off any checked baggage. Failure to check in on time may result in the loss of your fare.

Question 6

What is SVG Air's cancellation policy for shared charter flights?

Accepted Answer

Shared charter tickets are non-refundable once travel has commenced. For cancellations made 0-48 hours prior to the flight, 100% of the base fare per sector is charged. For cancellations 7-30 days prior, a fee of US $100.00 per sector per person applies, and for cancellations 30 days or more prior, a fee of US $50.00 per sector per person is charged. Tickets purchased and confirmed for travel during designated "Black-out periods" (December 10th to January 15th and the 15-day Easter peak season) are non-changeable and non-refundable, operating on a "use it or lose it" basis.

Question 7

What is SVG Air's cancellation policy for private charter flights?

Accepted Answer

For private charters, cancellations made with more than 48 hours' notice incur a US $200 penalty. Cancellations made between 24 and 48 hours prior to the flight will result in a 50% penalty of the base fare. Cancellations made less than 24 hours before the flight are non-refundable. All private charters booked for travel during the "Black-out periods" (December 10th to January 15th and the Easter peak season) are non-refundable.

Question 8

What is SVG Air's policy on dangerous goods?

Accepted Answer

SVG Air is not qualified to handle or transport dangerous goods and, therefore, has ceased the acceptance of such items for transport. This policy is in place to ensure the safety of all passengers, crew, and aircraft.

Question 9

Does SVG Air offer a frequent flyer program?

Accepted Answer

Currently, SVG Air does not offer its own frequent flyer program to customers. However, passengers may be able to earn points with airlines that SVG Air codeshares with, if applicable.

Question 10

What happens if my SVG Air flight is cancelled?

Accepted Answer

If your SVG Air flight is cancelled, you have the option to re-book your flight or claim a travel voucher. A travel voucher can be used as full or partial payment for a future booking. The voucher must be redeemed within 24 months from the departure date of the first flight in your original booking, and the new trip must be completed within that same 24-month period.

Question 11

How can I call SVG Air customer service from another country?

Accepted Answer

If you need to call SVG Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Antigua Office
Customer Service	+1 268 484 1416 Call now +1 268 562 8033 Call now
Barbados Office
Customer Service	+1 246 228 5544 Call now
Carriacou Office
Customer Service	+1 473 456 8519 Call now
Customer Service
Customer Service	+1 784 456 6793 Call now +1 784 457 5124 Call now
Whatsapp	+1 784 532 9179 Call now
Grenada Office
Customer Service	+1 473 444 1475 Call now +1 473 444 3549 Call now
Whatsapp	+1 473 410 3549 Call now

SVG Air Customer Service Number, Support Phone & Contact Info

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