Question 1

How can I contact VietJet Air customer service from abroad?

Accepted Answer

You can contact VietJet Air's customer service from outside Vietnam by calling +842835266868. Additionally, specific international hotlines are available for various countries, such as +815054825538 for Japan, +911143640490 or +911143640491 for India, +886277260088 for Taiwan, +6620891909 for Thailand, and +85235794502 for Hong Kong. You can also send an email to 19001886@vietjetair.com for inquiries.

Question 2

What is VietJet Air's policy on flight cancellations and refunds?

Accepted Answer

VietJet Air generally has a strict no-refund policy for most fares, especially promotional and Eco tickets. However, in cases of denied boarding, flight cancellations, or significant delays by the airline, passengers may be entitled to a refund, often issued as a credit shell valid for a specific period. Refund conditions are applicable only to tickets that are refundable under their specific fare rules and must be unused or partially used. Requests can be submitted via an online refund request form, email, or hotline.

Question 3

Can I change my VietJet Air flight booking?

Accepted Answer

Yes, VietJet Air allows changes to flight dates, routes, and itineraries. Changes must typically be requested at least 3 hours before the scheduled departure time. For Business, SkyBoss, and Deluxe ticket classes, passengers are usually exempt from change fees, only paying any fare difference. Eco class tickets incur both a change fee and any fare difference. Changes can be made through the airline's website under 'My Booking', via the hotline, email, or at VietJet Air ticket offices and authorized agents.

Question 4

What are the baggage allowances for VietJet Air flights?

Accepted Answer

Hand luggage typically allows one main item and one small handbag, with a total weight not exceeding 7kg and specific dimensions (e.g., main bag 56cm x 36cm x 23cm). Checked baggage allowance varies by ticket class: SkyBoss tickets usually include 30kg, Deluxe tickets include 20kg, while Eco tickets generally do not include free checked baggage. Passengers can purchase additional checked baggage in increments. Individual checked items must not exceed 32kg in weight or specific dimensions (e.g., 119cm x 119cm x 81cm). Oversized baggage services are available for items exceeding standard dimensions, with applicable fees.

Question 5

How do I make a group booking with VietJet Air?

Accepted Answer

For bookings of 10 persons or more, it is recommended to send your information and requirements to the email address group@vietjetair.com. If booking online, you may need to divide your group into bookings of a maximum of 9 passengers per booking.

Question 6

What should I do if my checked baggage is lost?

Accepted Answer

If you discover your checked baggage is missing, you should immediately contact the Lost and Found counter at the airport. Their staff will assist you in noting down the information and guide you through the procedures to retrieve your baggage.

Question 7

Can I change the name on my VietJet Air ticket?

Accepted Answer

VietJet Air allows name changes for certain fare types, typically Business and SkyBoss tickets, for a fee plus any fare difference. For domestic flights, there is a fee of approximately VND 340,000, and for international flights, it's around VND 800,000. Name changes are usually not permitted for Promo fares and must apply to the entire journey (round trip).

Question 8

Why might I be unable to check in online for my VietJet Air flight?

Accepted Answer

Several reasons can prevent online check-in, including requiring medical or special assistance, traveling on flights operated by other airlines, unconfirmed or unpaid bookings, or attempting to check in outside the 24-hour to 1-hour window before scheduled departure time. If you encounter issues, you may need to proceed to the check-in counter at the airport.

Question 9

How can I get a receipt or invoice for my VietJet Air flight?

Accepted Answer

If you require a receipt or invoice for your travel expenses, you can send an email to VietJet Air customer service with the necessary booking information, and they will assist you in issuing the document.

Question 10

How can I call VietJetAir customer service from another country?

Accepted Answer

If you need to call VietJetAir from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Cambodia	+855 63 967 769 Call now +855 78 771 333 Call now
China (Hangzhou)	+86 139 5803 5835 Call now
China (Sichuan)	+86 28 8671 9358 Call now
Hong Kong	+852 3579 4502 Call now
India	+91 11 2341 8199 Call now +91 11 4364 0490 Call now
India (Alternate)	+91 11 4364 0491 Call now
Indonesia	+62 21 5271393 Call now
Japan	+81 3 5937 0821 Call now +81 50 5482 5538 Call now
Korea	+82 2 319 4560 Call now
Malaysia	+60 3 2730 9887 Call now
Myanma	+95 9 789 323828 Call now
Myanmar	+95 9 263 606 123 Call now
Taiwan	+886 2 7726 0088 Call now +886 80 066 1886 Call now
Thailand	+66 2 089 1909 Call now
Vietnam	+84 1900 1886 Call now
Vietnam (Business/Skyboss)	+84 1900 6896 Call now
Vietnam (International Calls)	+84 28 3526 6868 Call now
Investors/ Franchising
Investors/ Franchising	+84 835 516 220 Call now
Jobs/ Career
Jobs/ Career	+84 28 6291 5916 Call now

VietJetAir Customer Service Number, Support Phone & Contact Info

About VietJetAir & Customer Service

VietJetAir's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)