Question 1

How can I contact Aurigny customer service?

Accepted Answer

You can contact Aurigny Customer Services and Reservations by calling +44 1481 267267 or by messaging their WhatsApp number +44 7436 422214, which is monitored between 08:00-20:00.

Question 2

What is Aurigny's policy on flight cancellations and refunds?

Accepted Answer

If Aurigny cancels a flight, passengers are entitled to either a full refund or an alternative flight to their final destination at no additional cost, regardless of the fare type purchased.

Question 3

Can I get a refund if I cancel my flight?

Accepted Answer

Refund eligibility depends on the fare type. Flexi fares are generally 100% refundable if cancelled at least two hours before departure. Light and Smart fares are typically non-refundable if the customer cancels. A full refund may be available if you cancel within 24 hours of booking, provided the scheduled departure is at least 7 days away.

Question 4

What is the baggage allowance for Aurigny flights?

Accepted Answer

For most routes between the UK and Guernsey, passengers are allowed one cabin bag (max 55x40x23cm) and one small personal item (max 35x25x20cm), with a combined weight of up to 10kg. For flights to/from Alderney and between Guernsey/Dinard, the allowance is one piece of hand luggage (max 35x25x20cm) with a maximum weight of 6kg. Most tickets include one piece of hold luggage up to 20kg, or 15kg for flights between Alderney-Southampton and Guernsey-Dinard. Flexible tickets between Guernsey and the UK may have a 30kg allowance. Excess baggage fees apply.

Question 5

How and when can I check in for my flight?

Accepted Answer

Online check-in opens 7 days before your flight departs. It closes 1 hour before departure for flights from Guernsey, Gatwick, and Southampton, and 3 hours before departure for other UK flights. Online check-in is not available for flights operated by Dornier aircraft to/from Alderney. For airport check-in, the minimum time is typically 1 hour before departure at most airports.

Question 6

Can I change my flight booking?

Accepted Answer

Yes, you can change your flight via the 'Manage booking' section on the website if your booking was made directly with Aurigny at a regular published fare. Change fees and any difference in fare may apply.

Question 7

How do I request special assistance for my flight?

Accepted Answer

For special assistance, you should contact Aurigny's Customer Services and Reservations.

Question 8

What are the fees for changing a booking or name?

Accepted Answer

Change fees for Light Fares are £45 per person per flight for changes made up to and including 45 days in advance of travel, plus any difference in fare. For changes more than 45 days in advance, the fee is £20 per person per flight plus any fare difference. Name changes are charged at £45.00 per person per flight.

Question 9

What is the policy for delayed flights?

Accepted Answer

If your flight is delayed for three or more hours based on the arrival time, you may be eligible for a claim. Under UK and EU regulations, you may be entitled to compensation of up to £260 (€300) for flight delays or cancellations if Aurigny is responsible for the disruption and it's not due to extraordinary circumstances.

Question 10

What identification is required for travel with Aurigny?

Accepted Answer

All passengers aged 16 and over, and passengers under 16 not travelling with an adult on the same booking, are required to provide photographic ID at check-in and the departure gate. Acceptable forms include a valid passport (or up to 6 months out of date), valid photographic driving licence, National ID card, or other nationally recognized photographic ID.

Question 11

How can I call Aurigny customer service from another country?

Accepted Answer

If you need to call Aurigny from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Relations
Feedback, Complaints & Claims	+44 1481 266465 Call now
Customer Service
Disruption Out of Hours	+44 1481 267267 Call now
Group Bookings	+44 1481 268874 Call now
WhatsApp Number	+44 7436 422214 Call now
Frequent Flyer
Frequent Flyer Enquiries	+44 1481 822128 Call now
Group Travel Sales
Group Travel Sales	+44 1481 822332 Call now
Headquarters
Aurigny Head Office	+44 1481 266444 Call now
Lost Property / Central Reservations / Special Assistance
General Enquiries & Special Assistance	+44 1481 822886 Call now Every day 08:00-19:30 (excluding Christmas Day)

Aurigny Customer Service Number, Support Phone & Contact Info

About Aurigny & Customer Service

Aurigny's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)