Question 1

What are the current rules for liquids in hand baggage at Tallinn Airport?

Accepted Answer

As of March 2024, passengers flying from Tallinn Airport no longer need to remove liquids and large electronic devices from their hand luggage at security. The restriction on liquids has changed, allowing containers of up to two liters in size, compared to the previous 100 ml limit. However, it is still necessary to ensure the total weight of hand luggage is within airline limits, and passengers should be aware that other airports may have different restrictions.

Question 2

What should I do if my baggage is delayed or damaged upon arrival at Tallinn Airport?

Accepted Answer

If your baggage is delayed, and your airline has sent a notification, follow their instructions to complete the baggage file. If not, or if you need help, contact the service counter in the airport's baggage area. For damaged baggage, report it at the service desk in the baggage claim area before leaving. If noticed after leaving, report it to your airline directly within their specified timeframe (usually no later than 7 days after arrival for most airlines).

Question 3

How do I report a lost item at Tallinn Airport?

Accepted Answer

For items lost within the terminal, you can contact the Lost and Found service. The phone number for items valued at less than €50 is +372 605 8313, and for items valued over €50, it is +372 605 8430. You can also email lost.found@tll.aero. For luggage lost during a flight, you should contact your airline directly.

Question 4

How can I request assistance for reduced mobility or special needs at Tallinn Airport?

Accepted Answer

Passengers requiring assistance for reduced mobility or special needs are entitled to free aid. It is recommended to inform your airline about your special needs or the need for an escort service when booking your flight. If you need an assistant to meet you at the airport parking garage or public transport stop, you can notify the airport in advance by calling +372 605 8788.

Question 5

What are the operating hours of Tallinn Airport?

Accepted Answer

Tallinn Airport is open 24 hours a day. However, not all eateries or shops operate 24/7.

Question 6

How early should I arrive at Tallinn Airport before my flight?

Accepted Answer

It is recommended to arrive at the airport at least 2 hours before flights within the Schengen zone and 2.5-3 hours for international flights outside of it to complete all formalities comfortably. Even with new security screening machines reducing security check times, it's advisable to allow extra time for baggage check-in and potential peak-hour queues.

Question 7

Are there any items prohibited in hand baggage at Tallinn Airport?

Accepted Answer

Yes, items that may endanger the aircraft, passengers, or crew are prohibited. This includes highly flammable, explosive, corrosive, poisonous, or otherwise hazardous substances. Specific examples include firearms, stunning devices, sharp-pointed or edged objects (like knives with blades over 6 cm), and certain tools. If in doubt, it is advisable to place the item in your checked baggage.

Question 8

Can I carry cold and cough medicines or contact lens fluid in my hand luggage?

Accepted Answer

Yes, cold and cough medicines and contact lens fluid are allowed in hand luggage at Tallinn Airport. They are qualified as medicines and do not need to be counted as other liquids or packed in a one-liter plastic bag. However, these products are examined separately, and their packaging may be opened for inspection.

Question 9

Is there an information desk at Tallinn Airport?

Accepted Answer

Yes, there is an information desk located in the public area of Departures near the entrance, which can assist with general inquiries. It is open from 4:30 AM to 10:00 PM. You can also reach them by phone at +372 605 8888 or email info@tll.aero.

Question 10

How can I call Tallinn Airport customer service from another country?

Accepted Answer

If you need to call Tallinn Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Assistance for Reduced Mobility
Assistance for Reduced Mobility	+372 605 8788 Call now
Customer Service
Business Class Lounge	+372 605 8550 Call now
Delayed and Damaged Baggage	+372 605 8313 Call now
Disabled Facilities
Disabled Facilities/Wheelchair Users	+372 605 8288 Call now
General Info
General Info	+372 605 8888 Call now
Headquarters
Administration	+372 605 8700 Call now
Lost and Found
Lost items valued over €50	+372 605 8430 Call now
Media
Media	+372 5302 2866 Call now

Tallinn Airport Customer Service Number, Support Phone & Contact Info

About Tallinn Airport & Customer Service

Tallinn Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)