Question 1

What is JetSMART Peru's baggage policy?

Accepted Answer

JetSMART Peru allows passengers one free carry-on bag weighing no more than 10kg and with dimensions not exceeding 45 cm x 35 cm x 25 cm. A smaller personal item that fits under the seat is also permitted with the basic fare. Larger cabin bags for the overhead compartment must be purchased separately or are included in specific fare bundles. Checked baggage is not included for free and must be purchased, with a maximum weight of 23kg and overall dimensions of 158 cm. Fees for baggage increase if purchased at the airport or at the boarding gate.

Question 2

How can I check in for my JetSMART Peru flight?

Accepted Answer

Passengers can check in online via the JetSMART Peru website, available from 72 hours up to 70 minutes before the scheduled flight departure. Online check-in helps avoid additional fees that may apply for checking in at the airport. Airport check-in counters are also available, but may incur extra charges.

Question 3

What is the policy for flight changes and cancellations?

Accepted Answer

Changes to flight dates are possible, and if a flight has been affected by an airline rescheduling, passengers may be able to change their date without an additional cost for the first change. Subsequent changes may be subject to applicable fees. Full refunds are generally not provided unless the flight has been significantly affected or cancelled by the airline. In other cases, only boarding fees might be refundable. If a ticket was purchased through a travel agency, passengers should contact the agency directly for change or refund requests.

Question 4

How can I request a refund for my JetSMART Peru ticket?

Accepted Answer

Refunds are typically processed to the original payment method. If your flight was not affected by an airline cancellation or significant rescheduling, generally only boarding fees may be refundable. For tickets purchased through a travel agency or a third-party website, you must contact them directly to request a refund. The refund process can be initiated through the 'Cambios y Devoluciones' (Changes and Refunds) section on the JetSMART website.

Question 5

Can I travel with my pet on JetSMART Peru flights?

Accepted Answer

Yes, JetSMART Peru allows small dogs and cats to travel in the cabin for an additional fee per flight segment. Pets must be at least 3 months old and transported in a soft carrier specifically designed for animals, not exceeding 38 cm long x 35 cm wide x 22 cm high, with the total weight of the pet and carrier not exceeding 10kg. A maximum of 4 pets are allowed per flight. This service must be requested in advance through the Contact Center, as online check-in is not available for passengers traveling with pets.

Question 6

What are the recommended airport arrival times for JetSMART Peru flights?

Accepted Answer

For domestic flights, it is recommended to arrive at the airport 2 hours before the scheduled departure time. For international flights, passengers should arrive 3 hours prior to departure. Check-in counters close 50 minutes before domestic flights and 70 minutes before international flights. Boarding gates close 20 minutes before departure for both domestic and international flights.

Question 7

How can I request special assistance for my flight (e.g., wheelchair)?

Accepted Answer

JetSMART Peru provides free wheelchair assistance for passengers with reduced mobility. This service must be requested in advance, ideally during the online booking process or by contacting the Contact Center at least 48 hours before the flight. Requests made closer to the departure time at the airport may not be guaranteed.

Question 8

How can I contact JetSMART Peru customer service?

Accepted Answer

You can contact JetSMART Peru customer service through their Contact Center. The official Peruvian phone number is +51 1 311 0005. Additionally, their website offers a Help Center, a Frequently Asked Questions section, and contact forms for inquiries, suggestions, complaints, or claims.

Question 9

What documents are required for flying with JetSMART Peru?

Accepted Answer

All passengers are required to carry a valid national identity card or passport. For minors traveling, documentation proving their relationship with accompanying adults or a notarized travel permit from both parents is necessary. Passengers are responsible for informing themselves about and complying with all identification, entry, and exit requirements set by the authorities of their destination country.

Question 10

Does JetSMART Peru offer a loyalty program or alliance benefits?

Accepted Answer

JetSMART Peru has a strategic alliance with American Airlines, which allows passengers to earn and redeem AAdvantage® miles on JetSMART flights. The airline also operates a 'Club de Descuentos' (Discount Club) for its members, offering exclusive benefits and promotions.

Question 11

How can I call JetSMART Peru customer service from another country?

Accepted Answer

If you need to call JetSMART Peru from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Contact Center Peru	+51 1 3110005 Call now Daily 24hrs
Lima Office
Office	+56 2 2731 8787 Call now 24hrs

JetSMART Peru Customer Service Number, Support Phone & Contact Info

About JetSMART Peru & Customer Service

JetSMART Peru's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)