Question 1

What is Air Premia's carry-on baggage allowance?

Accepted Answer

In Economy Class, passengers are allowed one carry-on bag up to 10kg. In Premium Economy, two carry-on bags are permitted, each up to 10kg. The dimensions for carry-on baggage must not exceed 55 x 40 x 20 cm. Additionally, one small personal item (e.g., laptop bag, handbag) is allowed, provided it fits under the seat in front of you (max dimensions: 50 x 30 x 20 cm).

Question 2

What is Air Premia's checked baggage allowance?

Accepted Answer

Checked baggage allowance varies by route and fare class. For flights to the Americas, Economy Class typically includes two bags, each up to 23 kg (51 lbs), while Premium Economy allows two bags, each up to 32 kg (71 lbs). For flights to Northeast/Southeast Asia, Economy Class generally allows one bag up to 23 kg (51 lbs), and Premium Economy allows two bags, each up to 23 kg (51 lbs).

Question 3

What is Air Premia's policy for excess baggage?

Accepted Answer

Excess baggage fees apply for bags that exceed the weight or size limits, or for any additional bags beyond the free allowance. Items exceeding 32kg may not be accepted for transportation.

Question 4

How can I cancel my Air Premia flight?

Accepted Answer

You can cancel your flight booking by contacting the Air Premia Reservation Center, using the 'Manage My Booking' portal on their website, or by sending an email. A refund request form must be filled out and submitted.

Question 5

What is Air Premia's 24-hour cancellation policy?

Accepted Answer

Air Premia allows free cancellation of international flight tickets within 24 hours of booking confirmation, provided the flight departure is at least 7 days later and the ticket was purchased directly through Air Premia's website, mobile app, airport branches, or reservation center.

Question 6

How long does it take to process a refund from Air Premia?

Accepted Answer

If you are eligible for a refund, Air Premia typically takes 7 to 14 working days to process your refund request. The refund amount will be credited to the original payment method.

Question 7

Does Air Premia offer online check-in?

Accepted Answer

Yes, Air Premia provides online check-in services through its official website and mobile application. Kiosk check-in may also be available at the departure airport.

Question 8

What is Air Premia's policy for unaccompanied minors?

Accepted Answer

Services for unaccompanied children are offered for child passengers aged five to under 12 years old who are not traveling with an adult aged 18 years or older. These services must be reserved in advance through the booking center.

Question 9

Can I travel with a pet on Air Premia?

Accepted Answer

Air Premia permits small domestic cats and dogs in the cabin on eligible domestic flights, subject to a fee and carrier requirements. International travel with pets is generally not permitted under their standard pet policy. Pet acceptance is limited per flight, so early notification to the airline is essential.

Question 10

What are the rules for pregnant passengers flying with Air Premia?

Accepted Answer

Special care guidelines are in place for pregnant travelers. Those between 32 and 36 weeks of pregnancy require a medical certificate for travel, while travel is restricted after 37 weeks for safety reasons.

Question 11

How can I call Air Premia customer service from another country?

Accepted Answer

If you need to call Air Premia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Headquarters / Hong Kong Office Support
International Support	+1 213 221 3786 Call now Monday – Friday: 07:00 AM – 06:00 PM, Saturday – Sunday: 09:00 AM – 06:00 PM (Hong Kong Time)
Newark Office Support
United States Support	+86 48100738 Call now 24 Hours
Reservation Center
South Korea Support	+82 1800 2626 Call now Daily 9am-6pm KST
San Francisco Airport Support
United States Support	2136262083 Call now

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