Question 1

How can I contact Cubana de Aviación customer service?

Accepted Answer

You can contact Cubana de Aviación customer service by phone at +53 7 204 4117 for inquiries and bookings within Cuba. For international reservations, specific phone numbers are available for countries such as Canada (844 297-3904), the US (1 844 297-3904), Spain (+34 917 589 750 or +34 915 487 624), and the UK (+44 (0) 207 538 5933). You can also reach them through their official website and email.

Question 2

How do I request a refund for a Cubana de Aviación ticket?

Accepted Answer

To request a refund for a ticket purchased online, you should send an email to ventas_online@cubana.avianet.cu from the same email address used for the reservation. The request must include all relevant information, and the eligibility and amount of the refund will be determined based on the ticket's purchase conditions.

Question 3

What is Cubana de Aviación's baggage policy?

Accepted Answer

For carry-on baggage, passengers are generally allowed one piece weighing up to 10 kg (22 lbs) with maximum dimensions of 55x35x25 cm (21.6x13.7x9.8 inches), in addition to a personal item. For checked baggage, Economy class typically permits one bag up to 23 kg (50 lbs), while Business class allows two bags, each up to 32 kg (70 lbs). Baggage allowances can vary by fare class and destination, so it is recommended to check the airline's official website for the most accurate and specific details for your flight.

Question 4

Does Cubana de Aviación offer online check-in?

Accepted Answer

Yes, Cubana de Aviación offers online check-in, which is typically available 24 hours before departure and closes 2 hours prior to takeoff. Passengers can select their seats and obtain boarding passes through the airline's website. Airport check-in counters are also available, usually opening 3 hours before departure and closing 1 hour before takeoff for international flights.

Question 5

What are the customer service working hours in Cuba?

Accepted Answer

Cubana de Aviación's customer service in Cuba is available from Monday to Friday, between 9 am and 5 pm.

Question 6

What should I do if my Cubana de Aviación flight is delayed or cancelled?

Accepted Answer

In the event of a flight delay exceeding three hours or a cancellation with less than 14 days' notice, passengers may be entitled to compensation. Cubana de Aviación should offer a new flight or a full refund. Passengers can also claim additional expenses incurred due to the disruption, provided they have supporting documentation such as tickets and invoices.

Question 7

Does Cubana de Aviación have a frequent flyer program?

Accepted Answer

Yes, Cubana de Aviación operates a frequent flyer program called "CUBANA Plus." This program rewards passengers with points for each flight taken, which can then be redeemed for benefits such as free flights, upgrades, and other exclusive advantages.

Question 8

Is Wi-Fi available on Cubana de Aviación flights?

Accepted Answer

No, Wi-Fi internet access is not available on Cubana de Aviación flights.

Question 9

How can I call Cubana de Aviación customer service from another country?

Accepted Answer

If you need to call Cubana de Aviación from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Central Reservations (Cuba)
Reservations	+53 7 2044117 Call now Monday to Friday from 9 am to 5 pm
Head Office
Central Telephone	+53 7 8381039 Call now
International Reservations
Canada Reservations	+84 42973904 Call now
Spain Reservations	+34 917 58 97 50 Call now
Spain Reservations (Alternative)	+34 915 48 76 24 Call now
UK Reservations	+44 20 7538 5933 Call now
US Reservations	+1 844 297 3904 Call now

Cubana de Aviación Customer Service Number, Support Phone & Contact Info

About Cubana de Aviación & Customer Service

Cubana de Aviación's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)