Question 1

How can I contact Volotea customer service?

Accepted Answer

You can contact Volotea customer service by phone, through online forms, or via social media. For general inquiries or bookings from abroad, you can call +34 93 122 0717. For existing bookings, the international number is +34 93 122 6234. Megavolotea members have a dedicated international line at +34 93 122 2477.

Question 2

What is Volotea's refund policy?

Accepted Answer

As a general rule, the cost of tickets and additional services is not refundable. Refunds are typically issued only if the flight is cancelled by Volotea or in cases of force majeure events, such as the death of a passenger or a direct family member requiring immovable surgical intervention. However, if you cancel within 24 hours of booking and the flight is at least a week away, you may be eligible for a full refund.

Question 3

Can I cancel my Volotea flight?

Accepted Answer

You can cancel your Volotea flight, but the ability to receive a refund or make changes depends on your fare type and the timing of the cancellation. If you cancel within 24 hours of booking and the flight is more than 7 days away, you may receive a full refund. For Flex plan ticket holders, cancellations can be made up to 4 hours before departure, with the cost recovered in Volotea credit.

Question 4

What are Volotea's carry-on baggage rules?

Accepted Answer

Each passenger is allowed one small bag that must fit under the seat in front of them, with maximum dimensions of 40 x 30 x 20 cm. If you have priority boarding, you can also bring one cabin bag (up to 55 x 40 x 20 cm) into the cabin. Without priority boarding, a cabin bag must be checked in, and checking it at the boarding gate incurs a €50 fee.

Question 5

What are Volotea's checked baggage rules and fees?

Accepted Answer

Checked baggage is not included in any of Volotea's standard fares and must be purchased separately. You can check in up to five pieces of luggage per passenger, with a maximum total weight of 50kg. Individual checked bags should not exceed 32kg. Fees vary based on weight (10kg, 20kg, or 25kg options) and when the baggage is added to the booking (it's cheaper online). Excess baggage over the purchased weight or 32kg per item incurs a fee of €12 per kilo.

Question 6

How do I request special assistance, such as wheelchair service?

Accepted Answer

Volotea provides special assistance for passengers with mobility, hearing, and vision disabilities, including wheelchair support. You should request special assistance at least 48 hours before your flight through the "Special Assistance" section on their website or by calling their dedicated line at +34 93 122 5224. This service is provided at no additional charge.

Question 7

How can I check in for my Volotea flight?

Accepted Answer

You can check in online via the Volotea website or mobile app. Online check-in is generally recommended to avoid airport check-in fees. If you need to check in at the airport, it's a service that needs to be added to your booking in advance for a fee of €10 per passenger; otherwise, a higher fee of €30 per passenger applies if you arrive without a printed boarding pass and without having booked the service.

Question 8

What is the Volotea Flex plan?

Accepted Answer

The Flex plan is an optional service that allows you to make unlimited changes to your booking (date and itinerary) up to 4 hours before the flight departs, without additional change fees. If you cancel your trip with the Flex plan, you can recover the cost in Volotea credit. This plan must be purchased at the time of the initial booking.

Question 9

How can I call Volotea customer service from another country?

Accepted Answer

If you need to call Volotea from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Special Assistance	+34 931 22 52 24 Call now
Customer Service
International	+34 931 22 62 34 Call now
Megavolotea or Megavolotea Plus	+34 931 22 24 74 Call now
Megavolotea or Megavolotea Plus (International	+34 931 22 24 77 Call now
Megavolotea or Megavolotea Plus (WhatsApp)	+34 627 92 26 47 Call now
Direct line	+34 900 670 730 Call now
Travel Agencies	+34 902 73 77 17 Call now
General Info
General Info	+34 931 17 17 77 Call now
Sales/ Reservations
Group Booking	+34 902 75 75 65 Call now
Group Booking (International)	+34 931 22 21 47 Call now
International	+34 931 22 07 17 Call now
Sales/ Reservations	+34 902 75 70 64 Call now

Volotea Customer Service Number, Support Phone & Contact Info

About Volotea & Customer Service

Volotea's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)