Question 1

How can I contact Swedavia for general questions about an airport or my trip?

Accepted Answer

Swedavia's central Contact Center can be reached at +46 (0)10-109 00 00 for general inquiries. For specific questions related to Stockholm Arlanda Airport, you can call +46 (0)10-109 10 00. These contact centers operate daily from 06:00 to 22:00.

Question 2

What should I do if my baggage is delayed or lost?

Accepted Answer

If your baggage is delayed or has not arrived at your destination, you should directly contact your airline's baggage service. The airline is responsible for handling all baggage-related issues at the airport.

Question 3

How do I pre-book parking at a Swedavia airport and what is the cancellation policy?

Accepted Answer

Parking can be pre-booked conveniently online through Swedavia's official website or via their mobile app. You are eligible to cancel your parking reservation free of charge up to 72 hours before your scheduled entry time. Please note that no refunds are issued for cancellations made less than 72 hours in advance or for any unused parking time.

Question 4

Who should I contact for questions regarding parking at Swedavia airports?

Accepted Answer

For all inquiries related to parking, including assistance with online booking or general questions, you can contact the dedicated Parking Contact Center at +46 (0)10 109 68 05. Alternatively, you can send an email to parkering@swedavia.se. This service is available daily.

Question 5

What is the procedure for lost property at Swedavia airports?

Accepted Answer

If you lose an item at a Swedavia airport, lost property is generally handled by the airport's information desk or a designated lost and found service, such as Smarte Carte at Stockholm Arlanda Airport. You can often search for lost items using online services like MissingX. Found items are typically stored for 3 months, and an administrative fee may be charged upon collection. If your item was lost onboard an aircraft, you should contact your airline directly.

Question 6

How do I request special assistance for reduced mobility or disabilities at Swedavia airports?

Accepted Answer

Assistance for passengers with disabilities or reduced mobility is provided free of charge and must be pre-booked through your airline at least 48 hours before your scheduled departure. It is highly recommended to arrange this assistance at the time of booking your flight to ensure that you receive timely and appropriate support from your arrival at the terminal until you are seated on the aircraft.

Question 7

Can I get a VAT refund for purchases made in Sweden when departing from a Swedavia airport?

Accepted Answer

If you are a resident outside the EU (and Norway) and are departing from the EU, you may be eligible for a Value Added Tax (VAT) refund for items purchased in Sweden through Global Blue. To process your refund, you must retain Global Blue's tax-free form and all purchase receipts, and present your passport, ticket, and the tax-free items during the VAT refund check. A post box for submitting tax-free forms is available in Terminal 5 at Stockholm Arlanda Airport.

Question 8

Does Swedavia handle flight bookings or provide detailed flight information?

Accepted Answer

Swedavia operates and manages the airports but does not handle flight bookings directly. For any questions regarding flight reservations, changes, or cancellations, you must contact your specific airline. General flight information, such as departure and arrival times, can be found on the respective Swedavia airport's official website or through their mobile app.

Question 9

What are the general operating hours for Swedavia airports?

Accepted Answer

Most Swedavia airports, including Stockholm Arlanda and Göteborg Landvetter, operate 24 hours a day. However, specific terminal opening hours or certain services might vary. For instance, some terminals may open 1.5 hours before the first departure and close 30 minutes after the last arrival.

Question 10

Are there any refunds for airport charges if flights are affected by weather or safety conditions?

Accepted Answer

No, Swedavia's policy states that if the airport capacity or service level is reduced due to adverse weather conditions or flight safety concerns, no charges will be reduced or refunded.

Question 11

How can I call Swedavia customer service from another country?

Accepted Answer

If you need to call Swedavia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Åre Östersund Airport Customer Service
Customer Service	+46 10 109 56 00 Call now Daily 06:00-22:00
Customer Service
Customer Service	+46 10 109 00 00 Call now
Göteborg Landvetter Airport Customer Service
Customer Service	+46 10 109 31 00 Call now Daily 06:00-22:00
Luleå Airport Lost and Found
Lost and Found	+46 10 109 49 50 Call now
Malmö Airport Lost and Found
Lost and Found Office	+46 10 109 45 00 Call now Monday-Friday & Sunday 06:00-20:00, Saturday 06:00-18:00
Media
Press Inquiries	+46 10 109 01 00 Call now
Parking Customer Service
Parking Inquiries	+46 10 109 68 05 Call now Daily
Stockholm Arlanda Airport Customer Service
Customer Service	+46 10 109 10 00 Call now Daily 06:00-22:00

Swedavia Customer Service Number, Support Phone & Contact Info

About Swedavia & Customer Service

Swedavia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)