Question 1

How can I contact Azores Airlines customer service?

Accepted Answer

You can contact the Azores Airlines Contact Center by dialing +351 296 209 720, available 24 hours a day, 7 days a week. For callers in the USA, you can use +1 508 677 0555 or the toll-free number +1 800 762 9995. For callers in Canada, dial +1 416 515 7188.

Question 2

What is Azores Airlines' policy on flight changes?

Accepted Answer

Azores Airlines' flight change policy allows flexibility depending on the fare type. Economy Class tickets may incur a fee for changes made before departure, plus any fare difference. Comfort, Flex, Top, or Plus fares may allow free same-day changes on the same route if seats are available. Changes can be made through the manage my reservations section, call center, or travel agency.

Question 3

How do I request a refund for a cancelled flight?

Accepted Answer

If Azores Airlines cancels your flight, you are eligible for a full refund or rebooking. If you cancel within 24 hours of booking, you may be eligible for a full refund if the flight is at least 7 days away. After 24 hours, refunds depend on the fare type (refundable or non-refundable). Refund requests can be submitted via their refund request form or by contacting customer support.

Question 4

What is the baggage allowance for Azores Airlines flights?

Accepted Answer

For Economy Class, passengers are generally allowed one piece of checked baggage up to 23 kg (50 lbs). SATA Plus Class typically allows two pieces of checked baggage, each up to 32 kg (70 lbs). Carry-on baggage is usually limited to one piece up to 8 kg (17 lbs) with maximum dimensions of 55 x 40 x 20 cm, plus one personal item.

Question 5

How can I check my flight status?

Accepted Answer

You can check your flight status online through the airline's website, mobile applications, or airport information screens.

Question 6

Does Azores Airlines offer online check-in?

Accepted Answer

Yes, online check-in for Azores Airlines typically opens 48 hours and closes 1 hour and 15 minutes before departure. This option may not be available for flights to/from the USA, Canada, Frankfurt, or Cape Verde, or for student/resident fares or special service requests.

Question 7

How can I get a certificate for a flight delay or cancellation?

Accepted Answer

You can request a certificate of delay/cancellation by emailing info@sata.pt. You must provide passenger identification and the booking code, and state the purpose of the certificate.

Question 8

What is the SATA IMAGINE frequent flyer program?

Accepted Answer

SATA IMAGINE is Azores Airlines' frequent flyer program that allows members to collect miles on flights with Azores Airlines and SATA Air Açores, or through partners, which can then be redeemed for free tickets or other exclusive benefits.

Question 9

How do I request special assistance for my flight?

Accepted Answer

Passengers requiring special assistance due to physical conditions or disabilities should request it by email (accessibility@sata.pt) or telephone (Contact Center at +351 296 209 720, or toll-free from Canada/USA at 1-800-762-9995) up to 48 hours before departure.

Question 10

How can I call Azores Airlines customer service from another country?

Accepted Answer

If you need to call Azores Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Canada Customer Service
Contact Center	+1 416 515 7188 Call now 24 hours a day, 7 days a week
General Customer Service
Contact Center	+351 296 209 720 Call now 24 hours a day, 7 days a week
Reservations & Booking
Contact Center	+351 296 209 797 Call now Daily 8:30am-5:30pm AZOST
USA Customer Service
Contact Center	+1 508 677 0555 Call now 09:00am-07:00pm Boston time
Toll-Free	+1 800 762 9995 Call now 09:00am-07:00pm Boston time

Azores Airlines Customer Service Number, Support Phone & Contact Info

About Azores Airlines & Customer Service

Azores Airlines's Customer Service Phone Numbers

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