Question 1

How can I contact Spring Airlines customer service?

Accepted Answer

You can contact Spring Airlines' international customer service hotline at +862195524. The hotline operates from 08:00 to 24:00 Beijing Time. For written inquiries, you can send an email to cs@ch.com.

Question 2

What is the process for refunding a Spring Airlines ticket?

Accepted Answer

If you purchased your ticket on the official website and haven't printed an official receipt, you can log in and process the refund via 'Manage My Booking'. Alternatively, you can visit a Spring Airlines office or ticket counter with relevant documents. Another option is to send an email to cs@ch.com with your order number and a copy of your passenger details, then call the customer service hotline (+862195524) approximately 10 minutes later to confirm receipt of your email. Refunds are subject to cancellation fees and fare rules.

Question 3

What is Spring Airlines' baggage policy?

Accepted Answer

As a low-cost carrier, Spring Airlines has specific and strictly enforced baggage policies. While all aircraft are configured with single-cabin Economy Class seating, additional baggage allowance can be purchased online. It is recommended to check the detailed baggage information on their official website or contact customer service for specific allowances and fees.

Question 4

How can I change my flight booking with Spring Airlines?

Accepted Answer

Reservations can typically be changed online via 'Manage My Booking' or by contacting the call center. Changes are usually limited to the same route and are subject to a change fee and any fare difference. Name changes on tickets are generally not permitted, though spelling errors can be corrected once by contacting the call center.

Question 5

Does Spring Airlines offer special assistance for passengers with disabilities, children, or expectant mothers?

Accepted Answer

Yes, Spring Airlines is committed to assisting passengers who require special care, including those with mobility assistance needs, unaccompanied children, and expectant mothers. It is essential to contact the Call Center in advance to arrange necessary accommodations. Depending on the type of assistance, a Medical Information Form (MEDIF) and Waiver Form may need to be prepared and submitted at least five days before the scheduled departure date.

Question 6

What are the operating hours for Spring Airlines' international customer service hotline?

Accepted Answer

The international customer service hotline for Spring Airlines (+862195524) is available from 08:00 to 24:00 Beijing Time.

Question 7

Can I change the name on my Spring Airlines ticket?

Accepted Answer

Generally, changing the name on a Spring Airlines ticket is not permitted. If the boarding passenger changes, a new ticket will need to be purchased. However, if there is a spelling error in a passenger's name, it can typically be corrected once by contacting the call center.

Question 8

How long does it take to process a refund from Spring Airlines?

Accepted Answer

Refund processing times can vary, but typically it takes one to three months for the settlement to occur between Spring Airlines, the bank, and the settlement company, as all three entities need to process and review the refund.

Question 9

What is the Spring Pass loyalty program?

Accepted Answer

Spring Pass is Spring Airlines' loyalty program, which is revenue-based. Members can earn points that function as direct cash equivalents for future travel expenses, offering practical value for frequent travelers.

Question 10

How can I call Spring Airlines customer service from another country?

Accepted Answer

If you need to call Spring Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+86 21 95524 Call now
Japan Head Office
General Inquiries (Japan)	+81 476 34 8000 Call now

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