Question 1

How can I contact UPS customer support?

Accepted Answer

You can reach UPS customer service for general inquiries by calling +18007425877, available 24/7 EST. For international shipping support, you can call +18007827892, which is available 24/7. Additionally, UPS offers live chat and contact forms on its official website for various support needs.

Question 2

How can I track my UPS package?

Accepted Answer

The most up-to-date information about your shipment's status can be found by entering your tracking number on the UPS website or through their mobile app. These platforms provide real-time updates. If you contact customer service, they can also provide updates once you provide them with the relevant tracking or reference number.

Question 3

What should I do if my UPS package is delayed?

Accepted Answer

First, check the tracking information on the UPS website or app for the latest status and estimated delivery time. If your package is significantly delayed or the tracking information hasn't updated, you should contact UPS customer service for assistance. For eligible air delivery products, you may be entitled to a refund under the UPS Service Guarantee if the package is delivered late.

Question 4

What if my package tracking shows 'delivered' but I can't find it?

Accepted Answer

If your package is marked as delivered but you cannot locate it, first check all exterior doors, porches, back patios, garages, and with any neighbors who might have received it. UPS drivers often attempt to leave packages out of plain sight for security. If you still cannot find your package, it is recommended to open a loss investigation with UPS within 30 days of the expected delivery date.

Question 5

How do I file a claim for a lost or damaged package?

Accepted Answer

You can file a claim for a lost or damaged package directly through the UPS website. For late deliveries, refund requests must typically be submitted within 15 calendar days of the scheduled delivery date. For lost or damaged items, the filing window is generally 60 days and requires detailed documentation, including tracking numbers, proof of value, photos of damage, and invoices.

Question 6

Can I change the delivery address or reschedule a delivery for my package?

Accepted Answer

Yes, through services like UPS Delivery Intercept® or UPS My Choice®, you can request changes to your delivery. Options may include redirecting the package to a different address, rescheduling the delivery for another day, or having it held for pickup at a UPS location. Please note that some delivery change options might be restricted by the shipper based on the package's contents.

Question 7

How do I create a UPS account or manage my existing one?

Accepted Answer

You can easily set up a new UPS account on their official website in just a few minutes. Having a UPS account provides benefits such as potential shipping discounts, access to stored payment methods, and an address book for streamlined shipping. Existing account holders can manage their billing, invoices, and profile settings by logging into their account on the UPS website.

Question 8

Does UPS Airlines handle passenger baggage?

Accepted Answer

No, UPS Airlines is a dedicated cargo airline and does not transport passenger baggage. Its operations are exclusively focused on air freight for packages and various types of cargo. If you need to ship personal luggage, UPS offers services through The UPS Store, where your items are handled as cargo shipments.

Question 9

What is the UPS Service Guarantee and how does it apply to refunds?

Accepted Answer

The UPS Service Guarantee ensures on-time delivery for many of its eligible air delivery products. If an eligible package is delivered late, even by 60 seconds, you may be eligible for a full refund of the shipping costs. To claim a refund under this guarantee, requests must be submitted within 15 calendar days of the scheduled delivery date. It's important to verify if your specific shipping service is covered by the Service Guarantee.

Question 10

How can I call UPS Airlines customer service from another country?

Accepted Answer

If you need to call UPS Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Global Support
Customer Service	+1 800 742 5877 Call now 24/7 EST
International Shipping Support
International Shipping Support	+1 800 782 7892 Call now 24/7
Technical Support
Technical Support (US)	+1 888 877 8324 Call now Monday-Friday, 8:00 AM - 6:00 PM EST (International numbers vary by country)
UPS Air Cargo
Global Cargo Shipments	+1 800 535 2345 Call now

UPS Airlines Customer Service Number, Support Phone & Contact Info

About UPS Airlines & Customer Service

UPS Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)