Question 1

How can I check in for my Air Europa flight?

Accepted Answer

You can check in online via the Air Europa website or mobile app, typically between 24 to 48 hours and up to 1 hour before departure for most flights. Airport check-in counters open two hours before departure and close 45 minutes before for domestic/European flights, and 60 minutes for international flights (with some exceptions).

Question 2

What is the baggage allowance for Air Europa flights?

Accepted Answer

Carry-on baggage generally allows one piece up to 55x35x25 cm and a personal item, with a combined weight limit of 10 kg (Economy) or 14 kg (Business). Checked baggage allowance varies by fare type and destination, typically starting from one 23 kg bag for Economy Standard/Flex, and two 23 kg bags for Business Class (or two 32 kg bags for Business on long-haul flights).

Question 3

How do I add extra luggage to my Air Europa booking?

Accepted Answer

You can add extra luggage through the Air Europa website (up to 4 pieces) or by contacting Customer Service (up to 10 pieces) in advance. You can also purchase additional baggage at the airport. Excess weight (from 23 kg to 32 kg) can only be purchased via the Call Centre or at airport offices.

Question 4

What is Air Europa's refund policy for cancelled flights?

Accepted Answer

If your Air Europa flight is cancelled, you are entitled to a full refund of the ticket price or the option to rebook another flight at no additional cost. If the cancellation is announced less than 14 days before departure and no suitable alternative is provided, you may also be entitled to compensation under EU Regulation 261/2004.

Question 5

How can I manage my booking, change my flight, or select seats?

Accepted Answer

You can manage your booking, review details, check in online, choose seats, and add additional services through the 'Manage your booking' section on the Air Europa website or app. Seat selection is available during booking or afterwards, with some options being free or discounted for SUMA members.

Question 6

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

You must report any baggage incident at the airline desk in the baggage claim area of the airport and complete a Property Irregularity Report (PIR) before leaving. You can also report delayed baggage online within 24 hours of arrival. For damaged baggage, contact Customer Service within 7 days of the incident.

Question 7

How do I earn SUMA Miles with Air Europa?

Accepted Answer

You earn SUMA Miles by registering your Air Europa SUMA Card number when booking or checking in for flights operated by Air Europa or SkyTeam alliance airlines. Miles are also earned for every euro spent on Air Europa flights, with additional miles for Business Class and higher SUMA card levels. You can also earn miles through various partners.

Question 8

How can I use my SUMA Miles?

Accepted Answer

SUMA Miles can be redeemed for flights operated by Air Europa or SkyTeam alliance airlines, as well as for products and services from Air Europa partners. You can pay for the full cost of a ticket with miles or use a combination of miles and cash for Air Europa flights. A minimum of 1,500 SUMA miles is required for flight redemption.

Question 9

What are the deadlines for airport check-in?

Accepted Answer

Airport check-in desks open two hours before departure. The deadline for checking in is generally 45 minutes before departure for domestic and European flights, and 60 minutes for intercontinental flights. Specific destinations like Medellín, San Pedro Sula, Santa Cruz de la Sierra, and Caracas have longer deadlines (90-120 minutes).

Question 10

How can I contact Air Europa for accessibility assistance?

Accepted Answer

For questions regarding Federal Aviation Administration and Department of Transportation (DOT) regulations for passengers with functional diversity when traveling to/from the United States, you can contact the Complain Resolution Official (CRO) via a toll-free number. General accessibility queries can also be submitted via the website contact form or the main customer service line.

Question 11

How can I call Air Europa customer service from another country?

Accepted Answer

If you need to call Air Europa from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Support
Passengers to/from Spain (Toll-Free)	+34 900 846 050 Call now 08:00 – 22:00 LT
Passengers to/from United States (Toll-Free)	+1 800 798 5773 Call now 08:00 – 22:00 LT
Baggage Service (Germany)
Delayed, Lost or Damaged Baggage	+49 69 80883873 Call now Monday to Friday: 09:00 to 18:00 (mainland time)
Customer Service
Air Europa Agencies	+1 844 627 5227 Call now
Argentina	+54 810 222 4546 Call now
Belgium	+32 2 273 18 46 Call now
Colombia	+57 601 5088262 Call now
Ecuador	+593 1800 000 648 Call now
France	+33 1 42 65 08 00 Call now
Germany	+49 30 22385436 Call now
International Customer Service Line	+34 911 36 01 90 Call now
Italy	+39 02 2180 2627 Call now
Mexico	+52 55 8789 4935 Call now
Netherlands	+31 20 795 6095 Call now
Portugal	+351 21 358 7680 Call now
Spain	+34 911 40 15 01 Call now
SUMA customer service	+1 800 518 7626 Call now
Switzerland	+41 848 207 414 Call now
Customer Service (USA)
General Inquiries	+1 844 386 9737 Call now 24 hours, 7 days
SUMA Customer Service (Spain)
Loyalty Program Inquiries	+34 911 36 02 00 Call now Monday to Friday: 09:00 to 21:00, Saturday: 09:00 to 14:00
Toll-Free Number
Sales And After-Sales Information	+1 844 415 3955 Call now

Air Europa Customer Service Number, Support Phone & Contact Info

About Air Europa & Customer Service

Air Europa's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)