Question 1

How can I contact Oman Air customer service?

Accepted Answer

You can reach Oman Air's global customer service by calling +96824531111. For specific inquiries like Sindbad Frequent Flyer Programme, this number is also applicable. For customers in the USA, a dedicated line is available at +12012052115.

Question 2

How do I manage my existing flight booking online?

Accepted Answer

You can manage your booking by visiting the 'Manage Booking' section on the Oman Air website. Here, you can update passenger contact information, select extra legroom seats, add extra baggage, get lounge access, exchange flight dates, and in some cases, cancel and refund your booking. You will need your booking reference (PNR) and last name.

Question 3

What is Oman Air's policy on flight cancellations and refunds?

Accepted Answer

Unused tickets can generally be cancelled and exchanged or refunded, though cancellation fees or administrative charges may apply based on ticketing rules. Refund requests for tickets issued through the Oman Air website, offices, or Call Center and paid by bank card can be processed online or by contacting the Call Centre. Tickets issued by a travel agency must be refunded through that agency.

Question 4

How do I check in for my Oman Air flight online?

Accepted Answer

Online check-in is available on the Oman Air website from 48 hours up to 90 minutes before your flight's scheduled departure. You will need to enter your last name and PNR number. After completing the process, you can generate and print your boarding pass or have it printed at the airport.

Question 5

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

If your baggage is lost, damaged, or delayed upon arrival, you should immediately notify a Baggage Service agent at the airport before leaving and file a Passenger Irregularity Report (PIR). For queries after leaving the airport, you should contact the Baggage Service Office at the airport you flew into within four hours of arrival. Written claims for delayed baggage must be made no later than 21 days from delivery, and for lost baggage, within 21 days of the flight.

Question 6

How can I make changes to my flight date or route?

Accepted Answer

You can typically change your flight dates through the 'Manage Booking' section on the Oman Air website. For more complex changes, or if your booking involves interline partners or code-share services, it is recommended to contact the Oman Air Call Centre at +96824531111 or the point where you purchased your ticket. Additional charges may apply.

Question 7

How does the Sindbad Frequent Flyer Programme work?

Accepted Answer

Sindbad is Oman Air's frequent flyer program where members earn miles when traveling on eligible Oman Air and oneworld member airline flights. These miles can be redeemed for flight rewards, upgrades, and other exclusive benefits. You can enroll online and manage your account through the Sindbad section of the Oman Air website.

Question 8

Can I upgrade my flight to Business Class or First Class?

Accepted Answer

Oman Air offers options for upgrading to Business Class, including 'Easy Upgrade' where guests can submit a monetary offer for an upgrade, and 'Instant Upgrade' for immediate purchase. Upgrades can be requested via extras.omanair.com. The conditions of your original ticket, including refund policies, generally remain in effect after an upgrade.

Question 9

What are the baggage allowances for Oman Air flights?

Accepted Answer

Oman Air offers varying baggage allowances depending on the route and fare type. It is always recommended to verify the specific allowance on your e-ticket or by checking the 'Baggage Policy' section on the Oman Air website.

Question 10

How can I call Oman Air customer service from another country?

Accepted Answer

If you need to call Oman Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Services (Muscat Airport)
Baggage Services	+968 24 519504 Call now
Customer Service
Customer Service	+968 24 531111 Call now
USA Customer Service
Customer Service	+1 201 205 2115 Call now

Oman Air Customer Service Phone Number & Contact Information

How to Contact Oman Air

Oman Air Customer Service Phone Numbers

Oman Air Customer Service FAQ