Question 1

What should I do if I lose an item at Muscat International Airport?

Accepted Answer

If you lose an item inside the airport terminal, it is recommended to contact the Royal Oman Police office located on the ground floor or call them directly at +96824355880. For general lost and found assistance, you can contact the main airport service center at +96824519223. If you lost something on an airplane, you should contact the lost and found office of the operating airline directly.

Question 2

Are there any restrictions on baggage shape or wrapping at Muscat International Airport?

Accepted Answer

Yes, Muscat International Airport has specific baggage rules. Passengers are not allowed to check in round or irregularly shaped luggage items wrapped in blankets, linen, or tied with rope. Baggage must have at least one flat surface. If your baggage does not comply, you may need to repack it. Baggage wrapping services are available at the airport.

Question 3

How early should I arrive at Muscat International Airport before my flight?

Accepted Answer

It is generally recommended to arrive at Muscat International Airport at least 3 hours before your international flight departure time. This allows sufficient time to complete all necessary procedures, including luggage check-in, security screening, and reaching your boarding gate without rushing.

Question 4

Does Muscat International Airport provide wheelchair services for passengers with special needs?

Accepted Answer

Yes, Muscat International Airport provides wheelchair transport services for passengers with special needs. Passengers requiring this service are advised to inform their airline in advance or during the booking process to ensure a smooth and hassle-free journey.

Question 5

Is there a facility to store luggage at Muscat International Airport?

Accepted Answer

Yes, Muscat International Airport offers a luggage storage facility. You can find 'Storage & Go' on the fourth floor of the departure area, near Entrance C.

Question 6

Is Wi-Fi available at Muscat International Airport, and how can I access it?

Accepted Answer

Yes, free Wi-Fi service is available at Muscat International Airport for two hours. To access it, you typically need to provide your mobile number to receive an access code. You may also visit the flight information desk (opposite the duty-free area) and present your boarding pass and passport information to get the password.

Question 7

What items are prohibited or restricted in hand luggage and checked baggage?

Accepted Answer

For security reasons, certain items are prohibited or restricted in both hand luggage and checked baggage. This includes firearms, compressed air guns, sharp objects (which should be in checked baggage), and liquids or gels exceeding 100 ml in hand luggage (must be in a transparent plastic bag). It is advisable to check with your airline or the airport's security guidelines for a comprehensive list of prohibited items.

Question 8

Can I obtain a visa to enter the Sultanate of Oman during a transit period at Muscat International Airport?

Accepted Answer

Entry to the Sultanate of Oman is permitted during a transit period at Muscat International Airport if you have sufficient time, generally at least 6 hours. It is highly recommended to contact the Royal Oman Police in advance at +96824518746 or visit their eVisa website to verify the necessary requirements and procedures and to check your eligibility for a visa.

Question 9

How can I check the status of my flight at Muscat International Airport?

Accepted Answer

For the most accurate and up-to-date information regarding flight statuses, it is recommended to check directly with your respective airline. You can also refer to the Flight Information Display System (FIDS) available throughout the airport terminal.

Question 10

How can I call Muscat International Airport customer service from another country?

Accepted Answer

If you need to call Muscat International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Baggage Services	+968 9658 5377 Call now
Medical Services	+968 24 356879 Call now
Passports And Residency Section	+968 24 518746 Call now
Primeclass Lounge	+968 9826 4399 Call now
Direct line	+968 24 351234 Call now
General Info
General Info	+968 9262 2719 Call now
Lost and Found (General Airport Service Centre)
Lost and Found	+968 24 519223 Call now
Lost and Found (Inside Terminal)
Royal Oman Police (Lost and Found)	+968 24 355880 Call now

Muscat International Airport Customer Service Number, Support Phone & Contact Info

About Muscat International Airport & Customer Service

Muscat International Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)