Question 1

How can I contact Scoot customer service?

Accepted Answer

You can contact Scoot customer service through their Live Chat, which is available daily from 7:00 AM to 1:00 AM (UTC+8), or via their 24/7 Call Centre. You can also submit an enquiry or feedback through their online webform, with a response expected within 5 working days.

Question 2

What is Scoot's policy on flight cancellations and refunds?

Accepted Answer

Scoot tickets are generally non-cancellable and non-refundable. Exceptions may apply for medical reasons, death of the passenger or immediate family members, or significant schedule changes/disruptions by the airline (retiming of 2 hours or more). If eligible, refunds are typically processed as non-transferable Scoot Travel Vouchers. A full refund may be granted if a flight is cancelled within 24 hours of booking, provided the departure is at least seven days away.

Question 3

What is Scoot's baggage allowance for carry-on and checked luggage?

Accepted Answer

For Economy class, passengers are generally allowed two pieces of cabin baggage (one carry-on and one personal item) with a combined weight of up to 10kg. ScootPlus passengers can bring up to 15kg combined. Checked baggage is typically not included in basic Economy fares and must be purchased separately, with allowances ranging from 20kg to 40kg. ScootPlus fares include 30kg of checked baggage. Individual checked bags cannot exceed 32kg or 158cm in linear dimensions.

Question 4

How do I request special assistance for my Scoot flight?

Accepted Answer

If you require special assistance, such as wheelchair assistance or traveling with a service dog, you should submit a request via Scoot's webform or contact their Live Chat or Call Centre. It is recommended to notify Scoot at least 48 hours before departure to ensure the service is available.

Question 5

Can I change the date or time of my Scoot flight?

Accepted Answer

Scoot generally allows changes to flight dates or times, but fees may apply. It is usually cheaper to make changes online through "Manage My Booking" in advance rather than at the airport.

Question 6

What should I do if my checked baggage is lost, damaged, or delayed?

Accepted Answer

For lost, damaged, or delayed baggage, you should contact Scoot's customer support. Damaged baggage must be reported within 7 days of receipt, and lost/delayed baggage within 21 days. Specific contact numbers for lost and found are available for certain locations like Singapore and Australia.

Question 7

Does Scoot offer compensation for flight delays or cancellations?

Accepted Answer

Under UK and EU regulations (EC 261), passengers may be entitled to compensation of up to €600 (or $650) if their flight departing from Europe is delayed by more than 3 hours or cancelled less than 14 days before departure, provided the disruption is within the airline's control. In such cases, Scoot should offer an alternative flight or a full refund.

Question 8

How can I provide feedback or submit a complaint about my Scoot experience?

Accepted Answer

You can submit feedback or a complaint through Scoot's online enquiry/feedback form on their website. For immediate assistance, especially if your travel is within 72 hours, it is recommended to use Live Chat or the Call Centre.

Question 9

How can I call Scoot Tigerair customer service from another country?

Accepted Answer

If you need to call Scoot Tigerair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 2 9061 7088 Call now +61 3 9999 7487 Call now 24 hours daily
Berlin	+49 800 8001033 Call now
China	+86 400 024 7360 Call now 24 hours daily +86 400 028 0219 Call now
Greece	+30 21 0994 2567 Call now
Hong Kong SAR	+852 800 938 680 Call now
India	+91 11 7127 9490 Call now 24 hours daily +91 11 7127 9580 Call now
Japan	+81 3 4589 9464 Call now
Malaysia	+60 3 4065 2121 Call now
Philippines	+63 2 8271 3965 Call now +63 2 8672 7892 Call now 24 hours daily
Saudi Arabia	+966 800 850 0142 Call now
Singapore	+65 3138 4047 Call now +65 3157 6434 Call now
South Korea	+82 2 2023 6466 Call now +82 70 7488 5150 Call now 24 hours daily
Taiwan	+886 80 149 1454 Call now
Thailand	+66 1800 019 262 Call now
Vietnam	+84 869 404 012 Call now
Lost and Found
Australia (English)	+61 2 9169 4485 Call now
Australia (Mandarin)	+61 2 9169 4494 Call now
Singapore	+65 6597 4500 Call now 07:00 - 23:30 (All days)

Scoot Tigerair Customer Service Number, Support Phone & Contact Info

About Scoot Tigerair & Customer Service

Scoot Tigerair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)