Question 1

How can I contact Malaysia Airlines customer service if I am calling from outside Malaysia?

Accepted Answer

You can contact the Malaysia Airlines Global Contact Centre by calling +603 7843 3000. This number is available for general inquiries and assistance when calling from outside Malaysia.

Question 2

What is Malaysia Airlines' 24-hour cancellation policy?

Accepted Answer

Malaysia Airlines generally allows passengers to cancel their booking without penalty within 24 hours of purchase. This policy typically applies to flight bookings made online through the airline's website or mobile app for flights to/from the United States, provided the booking was made at least 7 days before departure.

Question 3

How do I request a refund for my Malaysia Airlines ticket?

Accepted Answer

Refund requests are subject to the fare conditions of your ticket. You can typically submit a refund request through Malaysia Airlines sales offices. You will need to provide your ticket details and proof of payment.

Question 4

What is the typical processing time for a refund from Malaysia Airlines?

Accepted Answer

Refunds are generally processed within 7-14 business days. However, the processing time can vary depending on the original payment method and may take longer during peak travel seasons or busy periods.

Question 5

What is the checked baggage allowance for Malaysia Airlines flights?

Accepted Answer

Checked baggage allowance varies based on your cabin class and specific route. Typically, Economy Class passengers are allowed up to 30 kg, Business Class up to 40 kg, and Business Suite up to 50 kg. Infants usually have a separate allowance of 10 kg.

Question 6

What are the carry-on baggage rules for Malaysia Airlines?

Accepted Answer

Economy Class passengers are generally permitted one piece of carry-on luggage with a maximum weight of 7 kg. Business Class and Business Suite passengers can carry two pieces with a combined weight limit of 14 kg. Additionally, personal items such as laptop bags or handbags are usually allowed.

Question 7

How can I manage or change my Malaysia Airlines booking?

Accepted Answer

You can conveniently manage your booking, including updating your itinerary, editing contact information, or adding services, through the 'Manage Booking' feature on the Malaysia Airlines website or via the 'My Trips' section in the Malaysia Airlines mobile app. Any changes are subject to the fare conditions of your ticket.

Question 8

How do I contact the Enrich loyalty program customer service?

Accepted Answer

For inquiries regarding the Enrich loyalty program, you can contact the Malaysia Airlines Global Contact Centre at +603 7843 3000 (if calling from outside Malaysia) or 1-300-88-3000 (if calling from within Malaysia). You can also send an email to enrich@malaysiaairlines.com. Enrich Gold and Platinum members have access to a dedicated Premier Line at +603 7622 2111.

Question 9

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

For any queries or complaints related to mishandled baggage, including lost, damaged, or delayed items, you should contact Malaysia Airlines at +603 8777 2288.

Question 10

What happens if Malaysia Airlines cancels my flight?

Accepted Answer

If Malaysia Airlines cancels your flight, you are generally entitled to either a rebooking on an alternative flight at no additional cost or a full refund of your ticket, depending on your preference and the circumstances.

Question 11

How can I call Malaysia Airlines customer service from another country?

Accepted Answer

If you need to call Malaysia Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia (Toll-Free)	1800985919 Call now
Australia: Sydney, Adelaide	+61 132627 Call now +61 3 7843 3000 Call now
China, within mainland	+852 3001 0736 Call now
Customer Service	+60 1 300 88 3000 Call now
Hong Kong	+852 3001 0026 Call now
Indonesia	+62 21 27899595 Call now
Japan	+81 3 4477 4938 Call now
Korea	+82 2 3483 4849 Call now
London	+44 330 365 0080 Call now
Long distance call charges apply	+60 3 7843 3000 Call now
Malaysia Airlines Academy	+60 3 7863 7500 Call now
Mishandled Baggage Matters	+60 3 8777 2288 Call now
New Zealand (Toll-Free)	0800777747 Call now
Oman	+968 800 74162 Call now
Outside China, long distance call charges apply	+86 400 601 5331 Call now
Philippines	+63 2 8231 3955 Call now
Qatar	+974 800 0245 Call now
Taipei	+886 2 7743 7461 Call now
Temptations	+60 3 8787 6666 Call now
Thailand	+66 2 787 3513 Call now
UK	+44 20 7341 2075 Call now
Vietnam	+84 24 4458 3372 Call now
Enrich Premier Line
Dedicated line for Enrich Gold and Platinum members	+60 3 7622 2111 Call now Enrich Gold member (8am-12am), Platinum member (24/7)
Sales/ Reservations
Malaysia Flight Simulator	+60 3 7840 2663 Call now
MH Flight Simulator Experience	+60 3 7840 4369 Call now
UAE General Sales Agent (GSA)	+971 4 389 8985 Call now
Toll-Free Number
California	+1 800 552 9264 Call now

Malaysia Airlines Customer Service Number, Support Phone & Contact Info

About Malaysia Airlines & Customer Service

Malaysia Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)