Question 1

How can I contact Palermo Airport's customer service?

Accepted Answer

You can reach general customer service via the toll-free number +39 800 541880 or the main switchboard at +39 091 7020111. For specific airport information, such as flight details or airport services, you can call the information desk directly at +39 091 7020273.

Question 2

What should I do if I lose an item at Palermo Airport?

Accepted Answer

If you lose an item within the airport terminal, you should contact the Terminal Area Duty Manager's office. For items lost within the first 48 hours, call +39 091 7020454 (Monday to Friday, 10:00 am to 1:00 pm and 1:30 pm to 3:00 pm). After 48 hours, unclaimed items are transferred to a warehouse, and you can inquire by calling +39 091 7020538 (Monday to Friday, 9:00 am to 1:00 pm).

Question 3

What should I do if my checked baggage is lost or damaged?

Accepted Answer

For lost or damaged checked baggage, you need to contact the handling company responsible for your specific airline. Key handling companies at Palermo Airport include GH Palermo (+39 091 7020315, daily 12:00 pm to 4:00 pm) and ASC Handling (+39 347 3859374, daily 8:00 am to 8:00 pm). It is recommended to file a report with the Lost & Found office of your airline's handling agent at the airport immediately upon arrival.

Question 4

How can passengers with reduced mobility (PRM) request assistance?

Accepted Answer

Passengers requiring special assistance should notify their airline (or travel agency) at the time of booking, or at the latest, 48 hours before the scheduled flight. The airline will then forward the request to the airport. Upon arrival, PRM passengers can use designated call points/intercom stations located outside the air terminal and in PRM parking areas to request accompaniment to the Special Assistance lounge or check-in counter.

Question 5

Is Wi-Fi available at Palermo Airport?

Accepted Answer

Yes, free Wi-Fi internet access is available throughout the departures area of Palermo Falcone-Borsellino Airport, as well as in the VIP lounge, allowing passengers to stay connected.

Question 6

How can I get to and from Palermo city center from the airport?

Accepted Answer

Several transportation options are available. The Prestia e Comandè Airport Bus service offers frequent connections to central Palermo. Alternatively, the Trinacria Express rail service connects the airport's train station (Punta Raisi) directly to Palermo's central station. Taxis are also readily available outside the Arrivals area for direct transfers.

Question 7

Are there parking facilities at Palermo Airport?

Accepted Answer

Yes, Palermo Airport provides various parking options, including both short-term and long-term lots to accommodate different needs. A parking Help Desk is available for assistance at +39 091 7020200. Valet parking services are also offered for convenience.

Question 8

What are the operating hours of Palermo Airport?

Accepted Answer

Palermo Falcone-Borsellino Airport generally operates 24 hours a day, seven days a week, to accommodate flight schedules. However, specific services, shops, restaurants, and lounges within the terminal may have their own distinct operating hours.

Question 9

Where can I find information about customs and tax refunds at the airport?

Accepted Answer

Information regarding customs procedures and tax refunds for eligible purchases can typically be found at designated counters within the airport terminal. These services are usually located in the check-in or departures area. For precise details and assistance, it is advisable to inquire at the airport's main information desk upon your arrival.

Question 10

How can I call Palermo Airport customer service from another country?

Accepted Answer

If you need to call Palermo Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airport Information
Information Desk	+39 091 702 0273 Call now
Customer Service
Customer Service	+39 091 702 0111 Call now
Direct line	+39 800 541 880 Call now
Lost Baggage (Airline Handling Companies)
ASC Handling	+39 347 385 9374 Call now Every day from 8:00 am to 8:00 pm
GH Palermo	+39 091 702 0315 Call now Every day from 12:00 pm to 4:00 pm
Lost Property (Airport Terminal)
After 48 Hours	+39 091 702 0538 Call now Monday to Friday – from 9:00 am to 1:00 pm
First 48 Hours	+39 091 702 0454 Call now Monday to Friday – from 10:00 am to 1:00 pm and from 1:30 pm to 3:00 pm

Palermo Airport Customer Service Number, Support Phone & Contact Info

About Palermo Airport & Customer Service

Palermo Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)