Question 1

How can I contact Václav Havel Airport Prague for general information?

Accepted Answer

For general inquiries and airport information, you can contact the airport's Call Center at +420 220 111 888. This service is available 24/7 and provides information in both Czech and English.

Question 2

What should I do if I lose an item at Václav Havel Airport Prague?

Accepted Answer

If you lost an item within the airport terminal, public areas, customs, or shops, you should contact the airport's Lost and Found department at +420 220 115 005. The Lost and Found desk is located in Terminal 1, public area near Exit E, and is open daily from 06:00 to 22:00. For items lost on board an aircraft or for undelivered checked baggage, you must contact your specific airline or its handling agent directly.

Question 3

How do I report lost or damaged baggage from my flight?

Accepted Answer

Lost or damaged baggage from your flight is handled by your airline's ground handling agent. You should contact the relevant handling company directly. For Czech Airlines Handling, call +420 220 114 283 (Terminal 1) or +420 220 116 298 (Terminal 2). For Menzies Aviation, call +420 220 114 483 (Terminal 1) or +420 220 113 472 (Terminal 2).

Question 4

How can passengers with reduced mobility or disabilities request assistance at the airport?

Accepted Answer

Passengers requiring special assistance should ideally book this service with their airline at least 36 hours before their flight's scheduled arrival or departure. You can also call the Prague Airport Assistance Service at +420 220 111 220 or +420 220 111 221. There are 20 clearly marked contact points throughout the airport where you can call for assistance, including comfortable waiting rooms in Terminal 1 (Contact Point No. 16) and Terminal 2 (Contact Point No. 20).

Question 5

What is the procedure for VAT refunds at Prague Airport?

Accepted Answer

Non-European Union residents can apply for a VAT refund on goods purchased in the Czech Republic if the price of the goods is higher than CZK 2,000 and they are not of a commercial nature. The process involves using electronic kiosks in the Departure Hall of Terminal 1 to get an electronic stamp on your tax-free forms. After validation, the refund can be completed at the Interchange exchange office branch in the Departure Hall of Terminal 1. The goods must be available for inspection by customs.

Question 6

Which terminal should I use for my flight at Václav Havel Airport Prague?

Accepted Answer

Václav Havel Airport Prague has two main passenger terminals. Terminal 1 serves flights arriving from or departing to countries outside the Schengen Area (e.g., the UK, North America, Asia). Terminal 2 serves flights within the Schengen Area (most European countries). Always check your ticket or airline information to confirm your specific terminal, although the terminals are connected and within walking distance.

Question 7

How early should I arrive at Prague Airport before my flight?

Accepted Answer

It is recommended to arrive at least 60 minutes before boarding if you only have cabin luggage. If you need to check in baggage, allow at least 2 hours for flights within the Schengen zone (Terminal 2) and 2.5 to 3 hours for non-Schengen flights (Terminal 1) due to potential passport control queues. Online check-in can help speed up the process if you are traveling without checked luggage.

Question 8

Is free Wi-Fi available at Václav Havel Airport Prague?

Accepted Answer

Yes, free Wi-Fi is available throughout Václav Havel Airport Prague. You can connect to the network named "prg.aero-free" or "Prague Airport WiFi Free" to access the internet.

Question 9

What should I do if my flight from Prague Airport is delayed or cancelled?

Accepted Answer

If your flight is delayed or cancelled, collect proof of the disruption (e.g., emails, photos of departure boards) and keep all your travel documents. Ask your airline for the reason for the disruption and request meals and refreshments if applicable. Under EC 261 regulations, you may be entitled to compensation if your flight is delayed by 3 hours or more upon arrival, or if it is cancelled, unless due to extraordinary circumstances. Do not sign anything that waives your right to compensation.

Question 10

How can I call Vaclav Havel Airport Prague customer service from another country?

Accepted Answer

If you need to call Vaclav Havel Airport Prague from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
AeroParking Nonstop Assistance
Parking Help Desk	+420 220 114 022 Call now 24/7
Baggage Claims - Czech Airlines Handling
Terminal 1 Baggage Claims	+420 220 114 283 Call now
Terminal 2 Baggage Claims	+420 220 116 298 Call now
Baggage Claims - Menzies Aviation
Terminal 1 Baggage Claims	+420 220 114 483 Call now
Terminal 2 Baggage Claims	+420 220 113 472 Call now
Complaints/ Feedback
Complaints/ Feedback	+420 220 118 008 Call now
Customer Service
Customer Service	+420 220 111 220 Call now
General Info
General Info	+420 220 111 888 Call now
Lost and Found (Airport Property)
Lost and Found	+420 220 115 005 Call now Daily 06:00-22:00 (Lost Property Desk in Terminal 1, public area near Exit E), Nonstop (phone)
Passport Service & Immigration (Alien's Registration Office)
Passport Service	+420 220 114 385 Call now
Prague Airport Customs Office
Customs Office	+420 220 114 690 Call now

Vaclav Havel Airport Prague Customer Service Number, Support Phone & Contact Info

About Vaclav Havel Airport Prague & Customer Service

Vaclav Havel Airport Prague's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)