Question 1

How do I check in for my Volaris flight?

Accepted Answer

You can check in for your Volaris flight online via their official website or mobile app. For domestic flights, online check-in is available from 3, 5, or 7 days before departure, depending on your fare type. For international flights, you can check in from 24 hours up to one hour before your scheduled departure.

Question 2

What is Volaris' baggage policy?

Accepted Answer

Volaris allows all passengers one personal item that must fit under the seat in front of you. The allowances for carry-on and checked baggage vary based on your fare type and the specific route. It is generally more cost-effective to purchase any additional baggage allowance during your initial booking or when performing online check-in, rather than at the airport.

Question 3

How can I change my Volaris flight?

Accepted Answer

You can modify your Volaris flight through the 'My Trips' section on their official website, via the Volaris App, or by contacting their Call Center. Flight changes are typically permitted up to 4 hours before the scheduled departure time, provided you have not yet completed the check-in process. Please note that change fees and any applicable fare differences may apply.

Question 4

What is Volaris' cancellation and refund policy?

Accepted Answer

For flights to and from the United States, you are generally allowed to cancel your reservation without penalty within 24 hours of purchase, provided the booking was made at least 7 days before the flight's scheduled departure. For flights originating in Mexico, if you cancel within 24 hours of purchase and have not completed check-in, you may be eligible for a refund of the Airport Use Fee and/or other charges. Specific conditions and eligibility for refunds vary by origin country and fare type.

Question 5

How can I contact Volaris customer service?

Accepted Answer

You can reach Volaris customer service through various channels. These include their dedicated phone lines for different regions, their WhatsApp number (+52 55 5898 8599), and their online help center accessible via the 'Tu Experiencia' section on their official website.

Question 6

What is the Volaris loyalty program?

Accepted Answer

Volaris offers a loyalty program called 'altitude' (formerly known as VClub). As a member, you can earn points on flights and additional services purchased directly through volaris.com. These accumulated points can then be redeemed for future flights or other travel extras.

Question 7

Can I change the name on my Volaris ticket?

Accepted Answer

Yes, name changes on Volaris tickets are generally allowed, though they may incur a fee. For domestic flights, name changes can typically be made up to 4 hours before departure, while for international flights, this window extends to 72 hours in advance. You can initiate a name change through the 'My Trips' section online or by contacting the Volaris Call Center.

Question 8

What should I do if my Volaris flight is delayed or canceled?

Accepted Answer

In the event of a flight delay, cancellation, or a missed connection due to such disruptions, Volaris will endeavor to rebook you on the next available flight. The airline is committed to providing timely updates on known delays, cancellations, and diversions through various communication channels, including phone, email, and at airport counters.

Question 9

How do I get a refund for a canceled flight or service?

Accepted Answer

While many Volaris services are generally non-refundable, in specific situations such as flight cancellations or significant itinerary changes, automatic refunds of the airfare value may be processed in accordance with regulatory requirements. For eligible cancellations, such as those made within 24 hours of purchase for flights to/from the US, refunds are typically issued to the original form of payment or as an electronic credit, if accepted by the customer.

Question 10

What are the specific check-in times for Volaris flights?

Accepted Answer

For domestic flights, online check-in opens 72 hours before departure and closes 1 hour prior to the flight. For international flights, online check-in is available from 24 hours before departure until 1 hour before the flight. If you have checked baggage, it is recommended to drop it off at the airport counter at least 2 hours before a domestic flight and 3 hours before an international flight.

Question 11

How can I call Volaris customer service from another country?

Accepted Answer

If you need to call Volaris from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+52 55 5898 8599 Call now
Customer Service (United States)
United States	+1 866 988 3527 Call now 24 hours, 7 days
Legal
Privacy Inquiries	+1 855 552 8789 Call now
Sales/ Reservations
Colombia	+57 601 7443272 Call now
Costa Rica	+506 4002 7462 Call now
El Salvador	+503 2504 5540 Call now
Guatemala	+502 2301 3939 Call now
Honduras	+504 2202 7900 Call now
Mexico	+52 55 1102 8000 Call now
Peru	+51 1 6449040 Call now
TTY	+1 855 425 2002 Call now
Toll-Free Number
United States	+1 855 865 2747 Call now

Volaris Customer Service Number, Support Phone & Contact Info

About Volaris & Customer Service

Volaris's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)