Question 1

How can I check in for my LATAM Airlines flight?

Accepted Answer

You can check in online via the LATAM Airlines website or mobile app. For domestic flights, online check-in is typically available from 48 hours up to 60 minutes before departure. For international flights, it's generally available from 48 or 96 hours up to 90 or 120 minutes before departure, depending on the route. If you have an international flight or purchased your tickets through a travel agency, you might need to complete additional information starting 48 hours before the flight.

Question 2

What is LATAM Airlines' baggage allowance for carry-on and checked bags?

Accepted Answer

For carry-on baggage, passengers are generally allowed one carry-on bag and one personal item. The carry-on bag should not exceed 55 x 35 x 25 cm (21.7 x 13.8 x 9.8 inches) and typically has a weight limit of 12 kg (26 lb) for Economy or 16 kg (35 lb) for Premium Economy/Business. Personal items must fit under the seat in front of you, with maximum dimensions of 45 x 35 x 20 cm (17.8 x 13.8 x 7.9 inches). Checked baggage allowance varies by fare type and route, but generally, each checked bag must not exceed 23 kg (51 lb) and 158 linear cm (62.2 inches). Basic and Light fares may not include free checked baggage.

Question 3

What is LATAM Airlines' policy on flight changes and cancellations?

Accepted Answer

LATAM Airlines allows changes to bookings, but policies vary based on the fare type. For cancellations, tickets purchased with refundable fare types may be eligible for a full refund for unused portions, provided they meet the airline's terms and conditions. If a flight is canceled or significantly delayed by LATAM, passengers may be offered rebooking on the next available flight or a full refund. Specific cancellation periods and restrictions apply, such as not being able to cancel if you have already checked in.

Question 4

How can I request a refund for my LATAM Airlines ticket?

Accepted Answer

Refunds can typically be requested for tickets purchased with refundable fare types, provided the conditions are met, such as requesting before the departure time of the first flight for unused tickets. If your flight was canceled or significantly delayed by LATAM, you may also be entitled to a refund. You can find information on where and how to request a refund on the LATAM Airlines website, including specific procedures if you purchased through a travel agency.

Question 5

What should I do if my baggage is lost, damaged, or delayed?

Accepted Answer

If your checked baggage is lost, damaged, or delayed, you should file a Property Irregularity Report (PIR) at the baggage service desk at the airport's reclaim area. Keep a copy of this report and the PIR number for tracking. LATAM will search for lost baggage, and if it's not found within 7 days for domestic flights or 14 days for international flights, a compensation claim process will be initiated. You can also contact LATAM via their exclusive WhatsApp number for baggage issues.

Question 6

Does LATAM Airlines offer a 24-hour cancellation policy?

Accepted Answer

LATAM Airlines generally allows passengers to cancel their booking within 24 hours of purchase without penalties, provided the flight is at least seven days away. This policy offers flexibility for travelers to make changes shortly after booking.

Question 7

How can I contact LATAM Airlines customer service from abroad?

Accepted Answer

LATAM Airlines provides various international contact numbers for customer service, which can be found on their official website's 'Contact Us' or 'Help Center' sections. These numbers are typically listed by country or region to ensure you can reach the appropriate support team. Additionally, LATAM offers WhatsApp support for general inquiries and specific issues like baggage problems.

Question 8

What are the check-in deadlines for LATAM Airlines flights?

Accepted Answer

For domestic flights, you must complete check-in and bag drop at least 45 minutes before scheduled departure. For international flights, this deadline is typically 60 to 90 minutes before departure. Online check-in usually closes 60 minutes before domestic flights and 90-120 minutes before international flights. It is recommended to arrive at the airport well in advance to complete all necessary procedures.

Question 9

How can I call Latam Airlines customer service from another country?

Accepted Answer

If you need to call Latam Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Argentina	+54 11 5199 1441 Call now
Aruba	+56 2 2579 8832 Call now
Australia	+64 800 700 647 Call now +61 1800 126 038 Call now
Bolivia	+591 5 0153985 Call now
Brazil (from outside the country)	+55 11 2820 4816 Call now
Chile	+56 2 2579 8990 Call now
Colombia	+57 601 5185800 Call now
Colombia (Toll-Free)	+57 1 800 0949490 Call now
Costa Rica	+506 2539 7432 Call now
Cuba	+1 703 621 7414 Call now
Dominican Republican	+1 829 954 4064 Call now
Ecuador	+593 2 342 9700 Call now
France	+33 1 85 14 87 25 Call now
Germany	+49 69 86799099 Call now
Italy	+39 331 8514 8032 Call now
Mexico	+52 55 5091 3165 Call now
Mexico (Toll-Free)	+52 800 272 0330 Call now
Paraguay	+595 21 451 535 Call now
Paraguay (from outside the country)	+56 2 2579 8826 Call now
Peru	+51 1 2138200 Call now
Portugal	+33 1 85 14 80 32 Call now +351 21 838 3438 Call now
Portugal (Toll-Free)	+351 800 208 786 Call now
South Africa	+27 11 844 6163 Call now
Spain	+34 800 000 304 Call now
United Kingdom	+44 800 026 0728 Call now
United States	+1 866 435 9526 Call now
Uruguay	+56 2 2579 8964 Call now
Toll-Free Number
Canada	+1 888 235 9826 Call now
WhatsApp Support
Baggage Issues	+57 318 8449482 Call now
General Inquiries	+56 9 6825 0850 Call now

Latam Airlines Customer Service Number, Support Phone & Contact Info

About Latam Airlines & Customer Service

Latam Airlines's Customer Service Phone Numbers

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