Question 1

How can I contact Paranair customer service?

Accepted Answer

Paranair can be contacted via their main call center in Paraguay at +595 21 247 2000. They also provide specific call center numbers for customers in Argentina, Uruguay, Bolivia, Spain, Brazil, Chile, Peru, and the United States. For general inquiries, you may also find assistance through their social media profiles on Facebook, Twitter (X), and Instagram.

Question 2

What is Paranair's baggage allowance for carry-on luggage?

Accepted Answer

Passengers are generally permitted one piece of hand luggage with a maximum weight of 5 kg. The dimensions for this bag should not exceed 45 cm x 35 cm x 20 cm (height x length x width), including any accessories, wheels, and handles. Additionally, travelers may bring one small personal item, such as a purse, laptop bag, or briefcase, which must fit under the seat in front of them.

Question 3

What is Paranair's checked baggage policy?

Accepted Answer

The checked baggage allowance with Paranair varies depending on the fare class purchased. Standard/Flex Fares typically include one piece of checked baggage with a maximum weight of 23 kg. Promo/Light Fares may not include a free checked bag allowance, requiring passengers to purchase it as an add-on. For passengers traveling with infants, a stroller or car seat can generally be checked free of charge.

Question 4

Can I check in online for my Paranair flight?

Accepted Answer

Yes, online check-in is available through the official Paranair website. This service typically opens 48 to 72 hours before the scheduled departure time and closes two hours prior to departure. Passengers can complete the process using their booking reference and passport details.

Question 5

What should I do if I made a mistake in my name on the ticket?

Accepted Answer

If you have made an error when entering your name or surname on your ticket, you should contact Paranair's call center to review your specific case. It is important to note that such requests must typically be made at least 24 hours before your flight's scheduled departure time.

Question 6

What is Paranair's refund policy?

Accepted Answer

The eligibility for a ticket refund with Paranair depends on the specific fare rules selected at the time of purchase. These rules will specify if the ticket is refundable and any applicable penalty amounts that will be deducted. If a ticket is non-refundable, it may sometimes be used as credit towards a new ticket. Refunds are generally issued to the passenger named on the ticket after providing satisfactory proof of purchase.

Question 7

How do I request a refund if I purchased my ticket through the Paranair website or call center?

Accepted Answer

If your ticket was purchased directly through the Paranair website or their call center, you can submit your refund request at a Paranair sales office or by contacting the call center. For tickets acquired via www.paranair.com, you may also be able to process your refund request through their online claims form.

Question 8

What are the recommended airport arrival times for Paranair flights?

Accepted Answer

Paranair recommends arriving at the airport at least two hours prior to your flight's scheduled departure. If you have completed online check-in and do not have baggage to check, you should arrive at least one hour before departure. If you have checked in online but need to drop off baggage, it is advised to arrive at least 1.5 hours before departure to register your luggage at the counters.

Question 9

Does Paranair allow pets on board?

Accepted Answer

Paranair permits the transport of dogs and cats on its regional network. Small pets weighing up to 5 kg may be allowed in the cabin, provided they meet specific requirements. Animals exceeding this weight limit must travel in the aircraft's hold as checked baggage, which is pressurized and temperature-controlled. Specific container requirements and additional fees apply, so it is recommended to contact Paranair customer service for the most current rates and policies applicable to your itinerary.

Question 10

What happens if my Paranair flight is cancelled?

Accepted Answer

If Paranair is responsible for a flight cancellation due to reasons such as mechanical failures or logistical issues, passengers are entitled to request a full or partial refund of their ticket. In such cases, the airline should also offer options for a new flight or a complete refund.

Question 11

How can I call Paranair customer service from another country?

Accepted Answer

If you need to call Paranair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center Argentina
Reservations and Sales	+54 11 5237 0673 Call now +54 11 5273 4081 Call now
Call Center Bolivia
Reservations and Sales	+591 62246558 Call now +591 76500001 Call now
Call Center Brazil
Reservations and Sales	+55 11 4040 4329 Call now
Call Center Chile
Reservations and Sales	+56 2 2582 1175 Call now
Call Center Peru
Reservations and Sales	+51 1 6419158 Call now
Call Center Spain
Reservations and Sales	+34 910 78 55 97 Call now
Call Center United States
Reservations and Sales	+1 305 529 3643 Call now
Call Center Uruguay
Reservations and Sales	0004054050 Call now
Information / Sales Office
Information	+595 21 247 2000 Call now
Travel Agencies	+595 21 247 2020 Call now

Paranair Customer Service Number, Support Phone & Contact Info

About Paranair & Customer Service

Paranair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)