Question 1

How can I contact Wingo customer service?

Accepted Answer

Wingo offers various service channels, including a contact form on their website. For direct phone assistance, the Bogotá office can be reached at (+57) 601 3078133.

Question 2

What is Wingo's refund policy for tickets?

Accepted Answer

Wingo's ticket fares and optional services are generally promotional and non-refundable. Refunds may be considered for involuntary changes due to operational disruptions (as a voucher or 100% refund) or for withdrawal applications on routes to/from Colombia under specific conditions.

Question 3

What are Wingo's baggage allowances for carry-on and checked luggage?

Accepted Answer

Passengers are allowed one free personal item (max 6kg, 40x35x25 cm) that fits under the seat. Carry-on baggage (max 10kg, 55x45x25 cm) and checked baggage (standard 20kg per piece, up to three pieces) typically need to be purchased separately.

Question 4

How do I check in for my Wingo flight?

Accepted Answer

Online/mobile check-in is free and available from 72 hours to 3 hours before departure via Wingo's website or App. Airport check-in is also an option but may incur an additional cost, unless included with GO PLUS and GO EXTRA fares.

Question 5

Can I change my flight date, route, or the traveler's name?

Accepted Answer

Yes, changes to the date or route can be made up to 4 hours before the scheduled flight time through the "My Reservation" section on Wingo.com, provided online check-in hasn't been completed. Changing the traveler's name is also possible via "My booking" for an associated penalty.

Question 6

What should I do if Wingo cancels or reschedules my flight?

Accepted Answer

If your flight is affected by an operational disruption, Wingo will notify you via email. You can typically reschedule your flight to another date without penalty or fare difference, or request a 100% refund of your ticket value, often issued as a voucher.

Question 7

What payment methods does Wingo accept?

Accepted Answer

Wingo accepts credit and debit cards for ticket purchases. Cash payments may also be available depending on the country.

Question 8

What happens if I miss my Wingo flight?

Accepted Answer

If you do not show up for your flight, the ticket may be forfeited as Wingo's tickets are valid only until the date and time of the flight. Most no-shows are non-refundable.

Question 9

How can I call Aero República (Wingo) customer service from another country?

Accepted Answer

If you need to call Aero República (Wingo) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Colombia Support	+57 601 3078133 Call now 24/7
USA Support	+1 321 445 5799 Call now 24/7

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