Question 1

How can I contact Air Senegal customer service from abroad?

Accepted Answer

The main customer service line is +221 301 15 15 15, which operates 24 hours a day, 7 days a week, and provides assistance in English and French. For callers from the United States and Canada, a toll-free number is available at +1 877 411 9134. Additionally, customers in France can reach customer service at +33 1 88 61 88 61.

Question 2

What is Air Senegal's policy on flight cancellations and refunds?

Accepted Answer

Air Senegal's cancellation and refund policies depend on the fare conditions of your ticket. Refundable tickets can typically be processed with applicable fees, while non-refundable fares may incur higher penalties or only be eligible for travel credits valid for a specified period. If Air Senegal cancels a flight, they should offer a new flight or a full refund. Under UK and EU regulations, passengers might be entitled to compensation up to €600 for cancellations made less than 14 days before departure, unless extraordinary circumstances apply.

Question 3

What is the baggage allowance for Air Senegal flights?

Accepted Answer

Baggage allowance varies by fare class and destination. Generally, Economy Class passengers are allowed one checked bag up to 23 kg, while Business Class passengers can check two bags up to 32 kg each. For carry-on baggage, Economy Class typically allows one bag up to 10-12 kg, and Business Class allows two carry-on bags with a combined weight limit of 15 kg. Excess baggage fees apply for additional weight or pieces, and it is often cheaper to purchase extra allowance online in advance.

Question 4

What should I do if my checked baggage is missing or damaged?

Accepted Answer

If your baggage does not arrive with you, you should file a missing baggage claim at the airport before leaving. Air Senegal will make efforts to return mishandled baggage within 24 hours. For missing items from checked baggage, a written complaint should be submitted to the carrier within 7 days of receiving the baggage.

Question 5

How can I check in for my Air Senegal flight?

Accepted Answer

Air Senegal offers online check-in through its official website, which typically opens 24 to 48 hours before departure and closes 90 minutes to 2 hours before the flight. Airport check-in counters usually open 180 minutes (3 hours) before departure.

Question 6

Does Air Senegal offer special assistance for passengers with medical needs or reduced mobility?

Accepted Answer

Yes, Air Senegal provides special assistance free of charge for passengers with special medical needs or mobility difficulties. It is recommended to contact the airline at least 48 hours prior to your flight departure to arrange necessary services, such as wheelchair assistance.

Question 7

How can I manage my Teranga Loyalty account or inquire about miles?

Accepted Answer

Air Senegal's Teranga Loyalty program offers benefits based on earned XP points. The general customer service number +221 301 15 15 16 is specifically listed for Teranga Loyalty inquiries. You can use miles to purchase tickets, get extra luggage, or access VIP lounges.

Question 8

How will I be notified if my flight is cancelled or changed?

Accepted Answer

If Air Senegal has your contact details (email address or mobile phone number), they will contact you to inform you of any changes or cancellations and offer alternative solutions. If you haven't provided your contact details, you can do so by calling customer service at +221 301 15 15 15 or by email.

Question 9

What are the options for changing my flight date or destination?

Accepted Answer

Flight change policies depend on your ticket's fare conditions. Generally, one free date change may be permitted if the new reservation is in the same booking class; otherwise, a fare difference may apply. Changes must be made before the scheduled departure time. Changes of destination may not be possible, and a refund without penalty might be granted for issuing a new ticket on the Air Senegal network in such cases.

Question 10

What is the process for getting a refund for optional services I couldn't use due to a flight issue?

Accepted Answer

In situations like flight cancellations or oversale, Air Senegal will refund fees charged for optional services that passengers were unable to use. For eligible tickets purchased within the U.S. with a credit card, refunds are typically processed within seven business days. For tickets purchased with a check or cash, refunds are processed within 20 business days.

Question 11

How can I call Fly Air Senegal customer service from another country?

Accepted Answer

If you need to call Fly Air Senegal from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Call Not Surcharged	+221 30 115 15 15 Call now
Teranga Loyalty	+221 30 115 15 16 Call now
Customer Service France
Customer Service France	+33 1 88 61 88 61 Call now
Customer Service South Africa
Customer Service South Africa	+27 10 880 6489 Call now
Customer Service Zambia
Customer Service Zambia	+260 96 6519937 Call now
Headquarters
Headquarters	+1 646 569 9219 Call now
Toll-Free Number
Toll-Free United States, Canada	+1 877 411 9134 Call now

Fly Air Senegal Customer Service Number, Support Phone & Contact Info

About Fly Air Senegal & Customer Service

Fly Air Senegal's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)