Question 1

How can I check in for my Binter Canarias flight?

Accepted Answer

You can check in online via the Binter Canarias website or mobile app from 7 days up to 30-45 minutes before your flight's scheduled departure. Airport check-in is also available free of charge, typically opening 180 minutes before departure and closing 30 minutes prior.

Question 2

What is Binter Canarias' carry-on baggage allowance?

Accepted Answer

Carry-on baggage allowance varies by aircraft type. For flights operated by ATR aircraft (inter-island and some African routes), the maximum dimensions are 45x35x25 cm with a weight limit of 8 kg. For Embraer aircraft (flights to mainland Spain, Portugal, and some African routes), the maximum dimensions are 52x40x25 cm with a weight limit of 8 kg.

Question 3

What is Binter Canarias' checked baggage allowance?

Accepted Answer

Checked baggage allowance depends on your fare and route. Most inter-island fares include one checked bag up to 20 kg. For national and international flights, the standard allowance is usually one bag up to 23 kg. Business Class passengers may have an increased allowance of up to 30 kg, and infants typically have a 10 kg allowance.

Question 4

How can I change or cancel my Binter Canarias flight reservation?

Accepted Answer

The ability to change or cancel your flight and any associated fees depend on the fare type purchased. Flexible fares generally allow modifications with minimal or no fees, while non-refundable fares may incur charges or be non-changeable. You should make requests before the scheduled departure, typically through customer service or the official website.

Question 5

Am I entitled to a refund if my Binter Canarias flight is cancelled?

Accepted Answer

If Binter Canarias cancels your flight, they must offer you an alternative flight or a full refund. If you were notified of the cancellation less than 14 days before departure, you may also be entitled to compensation of up to €600, unless the cancellation was due to extraordinary circumstances beyond the airline's control.

Question 6

What should I do if my luggage is lost or damaged by Binter Canarias?

Accepted Answer

If your luggage is lost or damaged, you should contact the Binter Canarias lost property office directly and file a Property Irregularity Report (PIR) at the airport. For damaged luggage, this should be done within 7 days. If luggage is not found within 21 days, it is considered lost, and a compensation claim can be initiated.

Question 7

How do I request special assistance for my flight with Binter Canarias?

Accepted Answer

If you require special assistance, such as for reduced mobility, it is recommended to communicate these needs at least 48 hours in advance. You can do this when making your reservation online, through a travel agent, or by contacting Binter Canarias' special needs telephone service.

Question 8

Does Binter Canarias offer in-flight services and entertainment?

Accepted Answer

Yes, Binter Canarias provides complimentary in-flight service on all its routes. This typically includes water and a snack on inter-island flights, and a 'Binter Aperitif' with gourmet snacks and a selection of beverages on longer national and international flights. Onboard entertainment, including movies, TV shows, and digital press, is available on Embraer aircraft via personal devices.

Question 9

How can I join the BinterMás loyalty program and what are its benefits?

Accepted Answer

You can join the BinterMás loyalty program to earn points by flying with Binter Canarias and by booking flights, accommodation, car hire, and other services with partners. Benefits for members can include advance information on offers, priority on waiting lists, and priority baggage handling.

Question 10

What documents are required for travel with Binter Canarias?

Accepted Answer

Passengers must carry valid identification documents for travel. If you are a resident of the Canary or Balearic Islands and wish to avail of resident discounts, you will need to present specific documentation to prove your residency.

Question 11

How can I call Binter Canarias customer service from another country?

Accepted Answer

If you need to call Binter Canarias from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
BinterMás Cardholders
BinterMás Gold Cardholders	+34 928 32 77 02 Call now Mon–Fri 08:00–20:00
BinterMás Silver Cardholders	+34 928 32 77 01 Call now Mon–Fri 08:00–20:00
Customer Support
Customer Support	+34 928 32 77 46 Call now Mon–Sun 05:00–23:00
Customer Support (Spain toll-free)	1900533256 Call now Mon–Sun 05:00–23:00
Information & Ticket Sales
Information & Ticket Sales	+34 928 32 77 00 Call now Mon–Sun 05:00–23:00
Information & Ticket Sales (Portugal)
Information & Ticket Sales (Portugal)	+351 291 290 129 Call now Mon–Fri 09:00–17:00
Luggage Incidents
Luggage Incidents	+34 928 32 77 49 Call now Daily 05:00–23:00
Luggage Incidents (Spain toll-free)	+34 900 105 190 Call now Daily 05:00–23:00
Special Needs Assistance
Special Needs Assistance	+34 928 32 77 48 Call now Daily 05:00–23:00
Special Needs Assistance (Spain toll-free)	+34 900 105 189 Call now Daily 05:00–23:00

Binter Canarias Customer Service Number, Support Phone & Contact Info

About Binter Canarias & Customer Service

Binter Canarias's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)