Question 1

How can I get flight information for arrivals and departures?

Accepted Answer

You can obtain real-time flight arrival and departure information by calling +356 5230 2000.

Question 2

What should I do if I lose an item inside the airport terminal?

Accepted Answer

If you lose an item within the airport terminal, you should report it at the Customer Service Information Centres located in the Check-in Hall and near the Departure Gates, or contact the airport's Lost & Found office directly at +356 2369 6135.

Question 3

Who should I contact if I lost an item on board an aircraft?

Accepted Answer

For items lost on board an aircraft, responsibility falls to the ground handling company. You should contact the airline's lost and found department or the relevant ground handling company directly, such as Aviation Services Handling Ltd. at +356 2369 6136.

Question 4

How can I request special assistance for persons with reduced mobility (PRM) or other disabilities?

Accepted Answer

Special assistance should be arranged in advance of your arrival. You can contact Malta International Airport for assistance on +356 2124 9600 or email prmservices@maltairport.com. For specific medical needs related to KM Malta Airlines, their Medical Help Desk can be reached at +356 2167 6763.

Question 5

What is the procedure if my checked baggage is lost or damaged upon arrival?

Accepted Answer

If your checked baggage is missing or damaged, you must report it immediately to your airline's staff or representative at the Baggage Services desk in the Baggage Reclaim Area and complete a Property Irregularity Report (PIR). Claims without a PIR will not be considered.

Question 6

Is there a baggage wrapping service available at the airport?

Accepted Answer

Yes, a baggage wrapping service is available in the check-in hall for passengers.

Question 7

Where can I purchase public transport tickets at Malta International Airport?

Accepted Answer

Public transport bus tickets can be purchased upon boarding the bus, or from the Malta Public Transport Information and Sales Office inside the Arrivals Hall, a 24/7 dispensing machine located outside the Sales Office, or at WHSmith inside the Arrivals Hall.

Question 8

How can I get a taxi from the airport?

Accepted Answer

Taxi services are available 24/7 to all destinations across the island. You can purchase pre-paid tickets at fixed rates from the taxi booth located in the Welcomers' Hall upon arrival.

Question 9

What are the general contact details for Malta International Airport enquiries?

Accepted Answer

For general enquiries and information, you can contact the Customer Services Centre at Malta International Airport by calling +356 2124 9600. This centre operates around the clock.

Question 10

How can I call Malta International Airport customer service from another country?

Accepted Answer

If you need to call Malta International Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Flight Information	+356 5230 2000 Call now
General Info
General Info	+356 2124 9600 Call now
Legal
Legal	+356 2369 6268 Call now
Lost and Found (Onboard Aircraft)
Lost items on board aircraft (Aviation Services Handling Ltd.)	+356 2369 6136 Call now
Lost and Found (Terminal)
Lost items within the terminal	+356 2369 6135 Call now

Malta International Airport Customer Service Number, Support Phone & Contact Info

About Malta International Airport & Customer Service

Malta International Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)