Question 1

How can I contact Egyptair customer service?

Accepted Answer

Within Egypt, you can reach the Egyptair Call Center by dialing 1717 from a mobile phone or 090070000 from a landline, available daily from 08:00 AM to 08:00 PM. For international inquiries, it is recommended to check the worldwide offices section on the official website for local contact numbers. Specific international numbers include +971 4 230 6666 for UAE and +966 12 229 7777 for Saudi Arabia. For online booking support, you can email webbookingsupport@egyptair.com, and for general complaints, email callcenter@egyptair.com or wecare@egyptair.com.

Question 2

How can I request a refund for my Egyptair ticket?

Accepted Answer

Refund requests must be submitted through the original point of purchase, which can be Egyptair sales offices, the official website by completing the online refund form, or through your travel agent. The refund process is subject to the applicable ticket conditions and fare rules. It typically takes up to 21 working days to process, though it may take longer due to high volumes. If your flight was cancelled by Egyptair, you are generally entitled to a cash refund without cancellation fees.

Question 3

What is Egyptair's baggage allowance policy?

Accepted Answer

For checked baggage, the maximum weight per piece is generally 32 kg due to occupational safety rules, and the maximum cumulative dimensions (length + width + height) are 158 cm. For carry-on baggage, the dimensions must not exceed 58 x 45 x 25 cm, and the weight limit is typically 8 kg. Baggage allowances can vary based on your travel class, destination (e.g., flights to/from USA and Canada have specific rules), and your Egyptair Plus frequent flyer status. It is advisable to check the specific allowance for your booking on the Egyptair website.

Question 4

How can I change my Egyptair booking?

Accepted Answer

You can often change the date and time of your booking online through the 'Manage Booking' tool on the official Egyptair website, provided your fare rules permit such changes and subject to availability. To do this, retrieve your reservation, select 'Change flights,' make the necessary modifications, and accept any applicable change fees or fare differences. For other types of changes, such as altering the destination, making changes for unaccompanied minors, or if online modification is not available, you will need to contact an Egyptair office or the call center.

Question 5

What should I do if my Egyptair flight is delayed or cancelled?

Accepted Answer

Egyptair provides timely and frequent updates regarding flight delays and cancellations via its website and call center, starting 30 minutes after becoming aware of a delay. If your flight is cancelled or delayed by five hours or more, you have several options: you can choose to be re-routed to your destination as soon as possible, accept a later flight at your convenience within the ticket's validity, or receive an involuntary fare refund. In cases of extraordinary delays on the ground, Egyptair will make reasonable efforts to ensure essential needs like food, water, and restroom facilities are met.

Question 6

How can I check in for my Egyptair flight?

Accepted Answer

Online check-in is available through the Egyptair website or mobile app, typically opening 48 hours and closing 90 minutes before your scheduled departure time. If you have only approved cabin baggage, you can proceed directly to the boarding gate after online check-in. For checked baggage, you must present it at the Egyptair baggage drop counter at least one hour before departure. Airport check-in services are also available, and it is generally recommended to arrive at the airport at least 2 hours for domestic flights and 3 hours for international flights prior to departure.

Question 7

What is the policy for damaged, delayed, or lost baggage?

Accepted Answer

For baggage that is damaged, a written complaint must be filed with Egyptair as soon as possible, and no later than 7 days from the date the baggage was made available. For delayed baggage, a written complaint must be filed within 21 days from the date the baggage was placed at your disposal. If a complaint is not filed within these timeframes, Egyptair may not be liable. Egyptair is liable for destruction, loss, or damage to checked baggage up to 1,131 Special Drawing Rights (SDRs), even if not at fault, unless the baggage was defective.

Question 8

Does Egyptair offer special assistance for passengers with disabilities or special needs?

Accepted Answer

Yes, Egyptair provides special assistance for passengers with disabilities or special needs. This includes offering priority boarding. For specific assistance requests at Cairo International Airport, you can call 01286666701 for Terminal 3 or 01285377786 for the Seasonal Hall.

Question 9

How can I manage my Egyptair Plus loyalty program account?

Accepted Answer

You can manage your Egyptair Plus loyalty program account by visiting the Egyptair Plus section on the official website. Here, you will find information on how to join the program, access your profile, set up family memberships, understand membership levels, earn and redeem miles, claim missing miles, and inquire about purchasing or transferring miles. The website also provides details on combining cash and miles for bookings.

Question 10

Can I select my seat online with Egyptair?

Accepted Answer

Yes, Egyptair offers online seat selection. You can reserve your preferred seat through the 'Manage Booking' tool on the official website. Depending on your flight booking and fare rules, seat selection may be available for free or for a nominal fee.

Question 11

How can I call Egyptair customer service from another country?

Accepted Answer

If you need to call Egyptair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center (within Egypt)
Landline (within Egypt)	090070000 Call now Everyday from 08:00 AM to 20:00 PM
Customer Service
Airport Office - New York, NY, USA	+1 718 751 2010 Call now
Airport Office - Washington, DC, US	+1 703 572 8770 Call now
USA	+1 718 751 4851 Call now +1 718 751 4852 Call now +1 718 751 4853 Call now
Customer Service Number
New York, NY, USA	+1 718 751 4850 Call now
International Customer Service
India (Toll-free)	+1 800 103 3586 Call now Mon-Fri, 9:30am-5:30pm
Saudi Arabia	+966 12 229 7777 Call now
UAE	+971 4 230 6666 Call now
UK	08448221110 Call now Additional charges may apply
Sales/ Reservations
New York, NY, USA	+1 212 581 5600 Call now
Washington, DC, US	+1 202 788 2737 Call now
Washington, DC, USA	+1 202 640 1875 Call now +1 202 903 0940 Call now
Special Assistance (Cairo Airport)
Seasonal Hall	01285377786 Call now
Terminal 3	01286666701 Call now

Egyptair Customer Service Number, Support Phone & Contact Info

About Egyptair & Customer Service

Egyptair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)