Question 1

How can I contact Edelweiss Air customer service?

Accepted Answer

You can reach the Edelweiss Air Service Centre by phone. For calls within Switzerland, use +41 848 333 593. For customers in the United States, the number is +1 669 272 1225. The Service Centre is available 24 hours a day, Monday to Sunday.

Question 2

What is Edelweiss Air's policy on flight cancellations and refunds?

Accepted Answer

If Edelweiss Air cancels your flight, they will generally rebook you on an alternative flight at no extra charge or offer a full refund if you prefer. If you are notified of a cancellation less than 14 days before departure, you may also be entitled to compensation under EU 261 regulations. If you voluntarily cancel your flight, a refund depends on your ticket's fare conditions, though you can typically request a refund for airport taxes and fees.

Question 3

How can I rebook or cancel my flight booked directly through flyedelweiss.com?

Accepted Answer

If your ticket was booked via flyedelweiss.com, you should contact the Service Centre by phone at +41 848 333 593. Refund requests for these bookings should be made via their contact form. If your flight was booked through a travel agency or swiss.com, you need to contact your original booking office directly.

Question 4

What are the rules for hand baggage on Edelweiss Air flights?

Accepted Answer

In Economy Class, you are generally allowed one piece of hand baggage with maximum dimensions of 55x40x23 cm and a maximum weight of 8 kg. Additionally, you may bring one personal item, such as a handbag, laptop bag, or shoulder bag, with maximum dimensions of 40x30x15 cm. Business Class passengers are permitted two pieces of hand baggage, each weighing up to 8 kg.

Question 5

What is the checked baggage allowance for Edelweiss Air flights?

Accepted Answer

For Economy Class, passengers are typically allowed one checked bag with a maximum weight of 23 kg. Business Class passengers are generally allowed two checked bags, each weighing up to 32 kg. All checked baggage items must not exceed a total dimension of 158 cm (width + height + depth).

Question 6

How and when can I check in for my Edelweiss Air flight?

Accepted Answer

Online check-in is available from 23 hours up to 1 hour before departure via flyedelweiss.com/check-in. If you booked through SWISS with an LX8xxx flight number, you should use the SWISS online check-in. Airport check-in is also available and is free of charge. At Zurich Airport, check-in counters are open from 04:00 to 22:00, with early check-in available 23 hours before departure. For long-haul flights, it is recommended to arrive at the check-in desk 180 minutes before departure, and for short-haul flights, 120 minutes.

Question 7

How can I reserve a seat on an Edelweiss Air flight?

Accepted Answer

You can make a seat reservation directly during the booking process or after booking via 'My booking' up to four days before departure. Seat selection is subject to a fee for Economy Class fares, while Business Class typically includes free seat selection.

Question 8

What should I do if my baggage is missing or damaged?

Accepted Answer

You should report missing or damaged baggage using the dedicated form available on the Edelweiss Air website. For Lost & Found services specifically at Zurich Airport, you can contact them at +41 848 555 200.

Question 9

Does Edelweiss Air offer special assistance for passengers with disabilities or special needs?

Accepted Answer

Yes, Edelweiss Air complies with DOT disability rules on covered flights and offers special support. You can register for special assistance via a form on their website. For specific medical equipment, it is recommended to register it beforehand by emailing medicalservices@flyedelweiss.com.

Question 10

Can I book Edelweiss Air flights if my departure airport is not Zurich?

Accepted Answer

Currently, flyedelweiss.com primarily offers flight bookings departing from Zurich. For flights from other airports, you should make your booking with their codeshare partner SWISS at swiss.com.

Question 11

How can I call Edelweiss Air customer service from another country?

Accepted Answer

If you need to call Edelweiss Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Austria	+43 1 206092056 Call now
Canada	+1 514 392 8654 Call now
Germany	+49 211 56150150 Call now
Kosovo	+383 38 712 035 Call now
Switzerland	+41 43 456 55 11 Call now +41 848 333 593 Call now
United Kingdom	+44 20 7949 4863 Call now
Customer Service Number
Customer Service Number	+1 669 272 1225 Call now
Lost & Found (Zurich Airport)
Lost & Found	+41 848 555 200 Call now Daily from 09:30 to 18:30

Edelweiss Air Customer Service Number, Support Phone & Contact Info

About Edelweiss Air & Customer Service

Edelweiss Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)