Question 1

How can I contact Avelo Airlines customer service?

Accepted Answer

You can contact Avelo Airlines Customer Solutions Center by phone at (346) 616-9500, via email at support@aveloair.com, or by submitting feedback through the form on their official website.

Question 2

What are the operating hours for Avelo Airlines Customer Solutions Center?

Accepted Answer

The Avelo Airlines Customer Solutions Center operates daily from 5 AM to 11 PM CT.

Question 3

How can I change or cancel my Avelo Airlines flight?

Accepted Answer

You can change or cancel your flight online via the "Manage Trips" section on the Avelo Airlines website up to 15 minutes before scheduled departure. Changes or cancellations made through the Customer Solutions Center may incur a $25 charge per seated traveler.

Question 4

What is Avelo's policy on refunds?

Accepted Answer

Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to departure are eligible for a full refund to the original form of payment. Otherwise, canceled reservations typically receive Avelo Cash. A $25 charge applies for cancellations made via the Customer Solutions Center.

Question 5

How do I add bags to my Avelo Airlines reservation?

Accepted Answer

You can purchase checked bags in advance on aveloair.com, through the Customer Solutions Center at (346) 616-9500, or at the Avelo Airlines ticket counter at the airport. Pre-paying online is recommended to save time and money.

Question 6

What is the baggage allowance for checked bags?

Accepted Answer

Each checked bag has a weight limit of 50 lbs (22 kg) and a size limit of 62 linear inches (157 cm) in overall exterior dimensions. Bags over 50 lbs are subject to an additional $100 fee, and bags over 70 lbs are not accepted.

Question 7

What happens if my Avelo flight is delayed or canceled?

Accepted Answer

Avelo Airlines commits to notifying customers of known delays, cancellations, or diversions. For significant disruptions, options may include rebooking on the next available Avelo flight, receiving Avelo Cash, or a refund to the original form of payment, depending on the circumstances.

Question 8

How can I request special assistance for my travel?

Accepted Answer

You can indicate special assistance needs during the booking process on the website or mobile app via the "Special assistance" area on the Traveler Details page. Alternatively, you can call the Customer Solutions Center at (346) 616-9500 prior to travel.

Question 9

Does Avelo Airlines allow pets in the cabin?

Accepted Answer

Yes, small dogs or cats are permitted in the cabin if they are in an approved hard-sided or soft-sided carrier that fits under the seat in front of you. A spot for a pet must be booked in advance, and a fee applies.

Question 10

How can I call Avelo Airlines customer service from another country?

Accepted Answer

If you need to call Avelo Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+1 346 299 5725 Call now
Customer Service Number
Customer Service Number	+1 346 616 9500 Call now

Avelo Airlines Customer Service Number, Support Phone & Contact Info

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