Question 1

How can I book a ticket with Flyone?

Accepted Answer

You can book tickets directly on the official Flyone website (flyone.eu). Alternatively, bookings can be made through their Call Centre, authorized travel agents, or at Flyone cash desks located at airports where they operate.

Question 2

What are the options for checking in for a Flyone flight?

Accepted Answer

Flyone offers both online and airport check-in. Online check-in is available via the Flyone website or mobile app, typically from 7 days up to 4 hours before departure. If you have paid for a specific seat, online check-in can be done 30 days prior. Airport check-in is also available, usually opening 3 hours and closing 1 hour before scheduled departure, but be aware that a fee may apply if online check-in was not completed beforehand.

Question 3

What is Flyone's hand baggage policy?

Accepted Answer

All passengers are generally allowed one small hand baggage item, such as a bag with dimensions of 40x30x20 cm, which must fit under the seat in front of you. For a larger cabin bag (e.g., 50x40x25 cm, up to 10 kg), you may need to purchase the 'Flyone Priority' service or select a fare bundle that includes it.

Question 4

What is Flyone's checked baggage policy?

Accepted Answer

Checked baggage allowance varies depending on the fare type purchased. The most basic 'Standard' fare typically does not include checked baggage, but it can be added for a fee. Higher fare classes, such as 'Loyal' or 'Advantage,' usually include checked baggage with weight limits ranging from 10 kg to 32 kg per piece. Please note that a single piece of checked luggage cannot exceed 32 kg due to health and safety regulations.

Question 5

How can I get a refund for my Flyone ticket?

Accepted Answer

Flyone tickets are generally non-refundable, meaning you can cancel your trip but the money will not be returned, unless specific conditions for 'forced cancellation' are met. Forced cancellations may include situations like flight cancellation, significant delays, or itinerary changes initiated by the airline. Certain fare types, such as 'Loyal' and 'Advantage,' may offer partial refunds if the cancellation is made before the scheduled departure. Additionally, Flyone offers an optional 'Refund service' that can be purchased during the initial booking, allowing a one-time free change or refund up to 48 hours before the flight.

Question 6

What happens if my Flyone flight is delayed or cancelled?

Accepted Answer

In the event of a flight cancellation, rerouting, or significant delays beyond the airline's control, Flyone will typically offer a new flight or a refund in the form of future travel credit. Under UK and EU regulations, passengers may also be entitled to compensation of up to $650 per person for late-notice cancellations (less than 14 days before departure), unless the cancellation was due to extraordinary circumstances outside the airline's control, such as severe weather or air traffic control strikes.

Question 7

Can I travel with pets on Flyone flights?

Accepted Answer

Flyone permits the transportation of dogs and cats, provided there is prior confirmation from the airline. Pets must be carried in special containers exclusively within the aircraft cabin, as transportation in the luggage compartment is prohibited. Specific conditions and restrictions apply, so it is essential to inform the airline about your intention to travel with a pet during the booking process.

Question 8

How can I contact Flyone customer service?

Accepted Answer

You can reach Flyone customer service through their main hotline at +373 22 100003. For clients and partners calling from outside the Republic of Moldova, a dedicated call center operator line is available at +373 22 022 777. Flyone also provides contact options via email and a feedback form on their official website.

Question 9

What assistance is available for passengers with special needs or disabilities?

Accepted Answer

Flyone offers various forms of assistance for passengers with disabilities, including seating accommodations, support during boarding and disembarking the aircraft, and help with medication and medical devices. Passengers traveling with certified guide dogs can have them accepted free of charge, provided specific conditions are met and the airline is informed at the time of booking.

Question 10

What are the rules for special baggage, such as sports equipment or musical instruments?

Accepted Answer

Special baggage, including oversized, fragile, or valuable items, may incur additional fees and typically requires prior arrangement with Flyone. Sports equipment like skis, golf bags, or bicycles can be transported if properly packed and within specified weight limits. Small musical instruments may be allowed in the cabin if they fit within carry-on dimensions, while larger instruments may require purchasing an extra seat or being checked as special baggage.

Question 11

How can I call Flyone customer service from another country?

Accepted Answer

If you need to call Flyone from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Business Customer Service
Commercial Depaftment	+373 22 022 120 Call now
Customer Service
Armenia	+374 12 400003 Call now
Georgia	+995 32 299 98 88 Call now
Italy (Milan Malpensa)	+39 02 7486 2334 Call now
Italy (Parma, Verona)	+39 320 094 2422 Call now
Italy (Venice Marco Polo, Bologna, Rome Fiumicino)	+39 050 849402 Call now
Direct line	+373 22 100 003 Call now
Turkey	+90 535 635 66 58 Call now
UK	+44 7442 207220 Call now
International Call Centre
Call Centre Operator (outside Moldova)	+373 22 022 777 Call now
Portugal Representative
Lisbon Representative	+351 963 040 485 Call now
Sales/ Reservations
Sales/ Reservations	+373 22 022 730 Call now

Flyone Customer Service Number, Support Phone & Contact Info

About Flyone & Customer Service

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