Question 1

How can I contact Garuda Indonesia customer service from outside Indonesia?

Accepted Answer

You can reach Garuda Indonesia's Contact Center by dialing +62 21 2351 9999. For general inquiries, you can also use their WhatsApp service at +628112807807.

Question 2

What should I do if my baggage is lost or damaged upon arrival?

Accepted Answer

If your baggage is lost or damaged, you should immediately report it to the Lost & Found Office at the arrival hall before leaving the airport to file a Property Irregularity Report (PIR). If you've already left, contact the nearest Garuda Indonesia office. For domestic departures at Soekarno-Hatta, you can contact 08119722218 or 021-25601950, and for international departures, call 5506073 or 5506076.

Question 3

How do I request a refund for a cancelled flight or ticket?

Accepted Answer

To request a refund, you can manage your booking online and initiate a cancellation, if permitted by the fare rules. This is typically available up to 24 hours before departure. After this time, you should contact Garuda Indonesia directly. Service fees are generally not refunded, and cancellation fees may apply.

Question 4

How can I change my flight booking with Garuda Indonesia?

Accepted Answer

You can typically manage changes to your booking online. If you need assistance or if the online option is not available, contact Garuda Indonesia customer service directly. Changes are usually possible up to 24 hours before departure, and change fees may apply.

Question 5

What is the policy for passengers requiring special assistance or medical services?

Accepted Answer

Garuda Indonesia provides wheelchair and mobility aid services upon request. For passengers requiring stretcher services or other medical arrangements, it is highly recommended to contact Garuda Indonesia's call center or sales office at least 24 to 48 hours before your flight to obtain medical approval (MEDIF) and make necessary arrangements. For urgent medical inquiries outside business hours, you can contact Garuda Sentra Medika at +62 21-25601565.

Question 6

What are the carry-on baggage limits for Garuda Indonesia flights?

Accepted Answer

Passengers are generally allowed one piece of carry-on luggage with maximum dimensions of 56 cm x 36 cm x 23 cm and a weight not exceeding 7 kg. Additionally, you may bring a cosmetic box or a laptop.

Question 7

How can I check my GarudaMiles membership status or mileage balance?

Accepted Answer

You can check your GarudaMiles membership status and mileage balance by accessing the GarudaMiles website or by contacting the Garuda Indonesia Call Center at 0804 1 807 807 (within Indonesia) or +62 21-23519999 (from abroad). Your mileage information is also available on your Mileage Statement.

Question 8

What should I do if I forget my GarudaMiles password?

Accepted Answer

If you forget your GarudaMiles password, you can use the "Reset Password" option on the GarudaMiles website. You will be asked to input your GarudaMiles number and a captcha code, and a reset link will be sent to your registered email address. If you do not receive the link, contact the Garuda Indonesia Contact Center.

Question 9

How can I get information about flight delays or cancellations?

Accepted Answer

For updates on flight status, including delays or cancellations, it is advisable to monitor official airline communication channels, such as the Garuda Indonesia website, or contact their customer service centers.

Question 10

Are there specific email addresses for different customer service inquiries?

Accepted Answer

Yes, Garuda Indonesia provides specific email addresses for various services: e-booking@garuda-indonesia.com for Reservation and Ticketing Service, baggage@garuda-indonesia.com for Baggage Handling Service, garudamiles@garuda-indonesia.com for GarudaMiles Service, and customer@garuda-indonesia.com for other general inquiries.

Question 11

How can I call Garuda Indonesia customer service from another country?

Accepted Answer

If you need to call Garuda Indonesia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+62 21 23519999 Call now
Direct line	+62 804 180 7807 Call now
WhatsApp	+62 811 2807 807 Call now
Jobs/ Career
Jobs/ Career	+62 21 25601041 Call now
Medical Assistance (Outside Business Hours)
Direct line	+62 21 25601565 Call now Outside working hours, holidays & weekends

Garuda Indonesia Customer Service Number, Support Phone & Contact Info

About Garuda Indonesia & Customer Service

Garuda Indonesia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)