Question 1

What is Proflight Zambia's baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage, passengers are allowed one item with a maximum weight of 5kg, which must be able to fit under the seat. For checked baggage, the allowance depends on the route and fare type. On domestic flights, all fare types generally include a 23kg free checked baggage allowance. For international flights, the allowance is typically 30kg for all fare types. Infants are permitted 10kg of luggage, plus a collapsible stroller or car seat. No single piece of checked baggage can weigh more than 32kg due to health and safety regulations.

Question 2

Can I pool or share my baggage allowance with other passengers?

Accepted Answer

Yes, baggage allowances may be pooled or shared with family or friends who are booked under the same reservation reference or have the same family surname. However, all individuals sharing the allowance must check in at the counters at the same time.

Question 3

How can I purchase excess baggage, and what are the charges?

Accepted Answer

Excess baggage can be pre-purchased online through the 'Manage My Booking' section on the Proflight Zambia website at a discounted rate. These are typically sold in 15kg bundles. The charges for excess baggage are $5/kg when departing from Zambia or R60/kg when departing from Johannesburg. Online bundles are $40/bundle out of Zambia or R600/bundle out of Johannesburg. Excess baggage is subject to space availability on the aircraft and is non-refundable.

Question 4

What are the online and airport check-in times for Proflight Zambia flights?

Accepted Answer

Online check-in is available between 48 hours and 1 hour before the flight departure time for domestic flights, and between 48 hours and 3 hours before departure for international flights. For airport check-in, counters close 30 minutes before departure for domestic flights within Zambia, 40 minutes before departure for international flights out of Zambia, and 50 minutes before departure for international flights out of South Africa.

Question 5

What is Proflight Zambia's refund policy?

Accepted Answer

Refunds typically take up to 21 working days for processing. If your booking was made through a travel agent or another airline, you must contact them directly for refund requests. A refund administration fee of $25 per flight sector per passenger is applicable for tax-only refunds or special-approved refunds on non-refundable tickets. The refund amount depends on the fare rules of your ticket; for example, Flexible fares (B class) are 100% refundable, while Classic fares (G, Y class) are 50% refundable if cancelled prior to flight departure. Taxes are generally 100% refundable, subject to the admin fee. Tickets are valid for travel dates within one year of the original issue date or one year from the date you first traveled using the ticket.

Question 6

How can I change or cancel my flight booking?

Accepted Answer

Flight changes, including dates, times, and routes, can be made prior to the scheduled flight departure time, either online or through a reservation center, subject to seat availability. Changes may incur a 'Change Fee' and any applicable fare difference. Flexible fares (B class) generally do not have a change fee if modified before departure, but fare differences apply. Classic fares (G, Y class) also do not have a change fee but require payment of any fare difference. If Proflight Zambia cancels a flight, passengers with confirmed reservations may be offered re-routing options.

Question 7

How can I contact Proflight Zambia customer service from outside Zambia?

Accepted Answer

You can contact Proflight Zambia's Central Reservations Office by calling +260 971 246950. Additionally, you can use their WhatsApp chat service at +260 777 034742. Both numbers are provided in international format for ease of calling from abroad.

Question 8

How do I request special assistance, such as wheelchair service or an extra comfort seat?

Accepted Answer

For wheelchair assistance, you must contact Proflight Zambia at least 48 hours before your flight departure time. If you require an extra 'Comfort Seat' due to size and cannot fit comfortably in a standard 17-inch wide seat, you must book this directly with Proflight Zambia Reservations by emailing reservations@proflight-zambia.com, as it cannot be booked online or through a travel agent.

Question 9

Are there any booking fees when purchasing tickets?

Accepted Answer

A booking fee of ZMW 350 or USD 15 per ticket is charged for bookings made directly through a Proflight Zambia office. However, bookings made on the official Proflight Zambia website are not subject to this fee.

Question 10

How can I call Proflight Zambia customer service from another country?

Accepted Answer

If you need to call Proflight Zambia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Domestic Cargo	+260 77 2686395 Call now
Procharter	+260 211 271 099 Call now +260 97 4250110 Call now
Direct line	+260 97 1246950 Call now
WhatsApp Chat	+260 77 7034742 Call now
Sales/ Reservations
Sales/ Reservations	+260 211 252 476 Call now

Proflight Zambia Customer Service Number, Support Phone & Contact Info

About Proflight Zambia & Customer Service

Proflight Zambia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)