Question 1

How can I contact Flynas customer service from outside Saudi Arabia?

Accepted Answer

For general inquiries, new bookings, modifying or cancelling a booking, and naSmiles related inquiries, you can contact the Flynas Call Center internationally at +966114349000. For issues with your booking, during your trip, website/app technical support, or feedback, the international customer service number is +966114349011, available Sunday to Thursday, 09:00 – 15:00 KSA time.

Question 2

What is the Flynas WhatsApp contact number?

Accepted Answer

Flynas offers a WhatsApp line for inquiries regarding their services. You can contact them on WhatsApp at +966592001234, which is available 24/7.

Question 3

What is the online check-in window for Flynas flights?

Accepted Answer

Online check-in for Flynas flights opens 48 hours before the scheduled departure time. It closes 2 hours before departure for international flights and 1 hour before departure for domestic flights. This service is available on flynas.com and the Flynas mobile app for flights departing from Saudi airports, Bahrain, Dubai, Amman, Istanbul Sabiha Gokcen, Bole Addis Ababa, or Doha International Airport.

Question 4

What is Flynas's cabin baggage allowance?

Accepted Answer

Passengers are generally allowed one piece of cabin baggage weighing up to 7kg. The maximum dimensions for cabin baggage are typically 56cm (height) x 36cm (width) x 23cm (depth). In addition, a small laptop bag or handbag is usually permitted. If cabin baggage exceeds these limits, it may be considered hold baggage and incur extra charges.

Question 5

What is Flynas's checked baggage allowance?

Accepted Answer

Checked baggage allowances vary depending on the fare type and route. For economy class, a common allowance is 20kg, while premium class may allow 2x20kg or 2x23kg. Maximum dimensions for checked baggage are generally 75cm H, 50cm W, 33cm D, and no single item should exceed 32kg. It is recommended to check your specific allowance at the time of booking.

Question 6

How can I add extra baggage to my Flynas booking?

Accepted Answer

You can pre-book extra baggage online at a discounted rate or purchase it at the airport at a standard rate. Pre-booking can often be done via the Flynas website or through the Call Centre up to 6 hours prior to departure. Baggage allowances and fees vary by fare type and route.

Question 7

What is Flynas's policy for flight cancellations and refunds initiated by the airline?

Accepted Answer

If Flynas cancels your flight 7 or more days before departure, you are entitled to a complete refund. If the flight is cancelled less than 7 days before departure, Flynas will offer an alternative flight or a full refund, at your choice. If rebooked on a lower class, you are entitled to a partial refund of the cost difference. Rebooking fees are waived for airline-initiated cancellations.

Question 8

How can I cancel my Flynas booking and what are the associated fees?

Accepted Answer

You can cancel your booking via flynas.com by visiting 'Manage my Booking' and selecting 'cancel flight'. A fee will be charged for cancellation, and any remaining balance is typically held in a credit shell for future use, valid for one year. Cancellation fees vary by fare type and timing; for example, a fee of SAR 100 for domestic routes and SAR 250 for international routes may apply if cancelled up to 4 hours prior to scheduled departure for certain fare types.

Question 9

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

If you cannot find your checked baggage upon arrival, you should immediately speak to a Flynas representative or airport staff in the Baggage Hall to complete a Passenger Irregularity Report (PIR). This report is essential for tracing your baggage or processing any compensation. The airport representative will provide a copy of the PIR and advise on next steps. You can also contact the Customer Service Team at +966114349011 (outside Saudi Arabia) or email customerservice@flynas.com.

Question 10

Can I change my Flynas flight booking, and what are the fees?

Accepted Answer

Changes to Flynas flight bookings are generally permitted up to 4 hours before scheduled departure, but they are subject to a modification fee and any fare difference. Fees vary by fare type and timing of the change. For instance, changes made more than 48 hours before departure might incur a SAR 150 fee plus fare difference, while changes within 48 hours might be SAR 180 plus fare difference. Changes cannot typically be made within 3 hours of departure.

Question 11

How can I call Flynas customer service from another country?

Accepted Answer

If you need to call Flynas from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
AlKhobar	+966 13 864 2558 Call now
Call Centre	+966 9200 01234 Call now
Call Centre International	+966 11 434 9000 Call now
Customer Service	+966 800 124 4999 Call now
International	+966 11 261 1126 Call now
Customer Service (International)
Customer Service for booking/trip issues, website support, feedback	+966 11 434 9011 Call now Sunday to Thursday, 09:00 – 15:00 (KSA)
Headquarters
Headquarters	+966 11 217 1800 Call now
WhatsApp Support
WhatsApp Line	+966 59 200 1234 Call now 24/7

Flynas Customer Service Number, Support Phone & Contact Info

About Flynas & Customer Service

Flynas's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)